Position Summary...
What you'll do...
Job Title: Senior Resolution Coordinator, Contact Center
Location: 608 Building - Home Office - Bentonville, AR
Position Type: Full Time
Job Summary:
We are looking for a detail-oriented and highly organized Senior Resolution Coordinator to join our team. In this role, you will be responsible for handling incoming calls escalated from operators, analyzing claim data, and accurately entering this data into our system. You will play a key role in ensuring the smooth flow of information, maintaining data integrity, and ensuring that claims are processed efficiently and accurately.
Key Responsibilities:
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- Call Handling & Escalation: Receive and manage calls escalated from our operators regarding more complex or high-priority claims. Address customer inquiries and provide assistance in resolving issues promptly.
- Data Analysis & Entry: Analyze incoming claim details and accurately input relevant data into the claims management system. Ensure that all information entered is correct and up to date.
- Claim Review & Documentation: Review claims data for completeness and accuracy before processing. Ensure that all relevant information is recorded and documented properly for future reference.
- Issue Resolution: Identify and resolve discrepancies or issues within claims data. Work with case managers or other teams to clarify details and facilitate timely claim resolution.
- Customer Interaction: Provide professional and clear communication with customers as necessary to clarify any missing or incomplete information required for claims processing.
- Reporting & Tracking: Generate reports and track data related to claim volumes, processing times, and other key performance metrics.
- Collaboration: Work closely with team members, including operators, case managers, and other departments to ensure a streamlined process for claim resolution and data accuracy.
- Compliance: Ensure all actions comply with Walmart’s policies and guidelines, maintaining a high level of data accuracy and regulatory compliance.
Qualifications:
- Education: High school diploma or equivalent (Associate's or Bachelor’s degree preferred).
- Experience:
- At least 2-3 years of experience in data entry, claims management, or a related field.
- Previous experience handling phone calls and escalations in a customer service or claims environment is preferred.
- Skills:
- Strong data entry and analytical skills with a high level of accuracy and attention to detail.
- Excellent verbal and written communication skills to handle escalated calls and communicate with both customers and internal teams.
- Ability to work efficiently under pressure while maintaining a high standard of data integrity.
- Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and familiarity with claims management or data entry systems.
- Strong problem-solving skills with the ability to quickly analyze and resolve issues.
- Other Requirements: Ability to manage multiple tasks simultaneously and work independently in a fast-paced environment.
Work Environment:
This job is based in an office.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The hourly wage range for this position is $16.00-$28.00
The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
6 months experience addressing and responding to customer requests in a contact center or retail industry environment.
6 months experience with basic computer processing/data entry software.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
In retail, contact center operations, or a related area
Primary Location...
608 Sw 8Th St, Bentonville, AR 72712-6207, United States of America