Senior Manager, Planning and Analytics - Omni Value Add-On Services

Position Summary...

What you'll do...

Omni Value Add-On Services is a fast paced, strategic business unit within eComm at the forefront of our digital - physical transformation. We are a diverse team of highly skilled innovators with two primary goals: to create a best-in-class shopping experience for our customers and help them save money. As a member of our team, you will have a hand in building tomorrow's Walmart.

This position will report to the Senior Director, Omni Value Add-On Services, Bob Hart.

What you’ll bring…
When you think about customer experience, you don’t bucket those experiences into “digital” vs. “in-store” – you know that today’s customers interact with brands anytime, any-where? You understand the demands of a tech-savvy customer.

• You know how to code and use Python, SQL, and Java.
• You know that customers expect brands and experiences that anticipate their needs, learn their preferences, and deliver a delightful experience every time. Most importantly, you know that a successful product strategy centers on the customer, and you recognize and operate daily in the mindset that the customer is key.
• You can manage work in ambiguous situations and lead projects to completion.
• You can lead and grow relationships with both Suppliers and internal stakeholders.
• Your professional experience is marked by your ability to lead in a creative and ever evolving atmosphere to deliver for your customer.
• You understand the end-to-end user experience, technology systems, accounting and controls and integration points of today’s best blended retail consumer experiences.
• You are in your element when you can collaborate with a diverse team from executives to technical professionals to deliver fast, measurable business results.
• As a Senior Manager, through business planning and business analytics, you’ll help grow and deliver capability and product strategies for the Omni Value Add-On Services team (including, but not limited to Protection Plans & AppleCare along with Installation/Assembly/Tech Services ( customer requested solutions and capabilities) that fuels our growth and defines the omni-channel shopping experience for Walmart customers. 

• Drive omni value added services by determining priorities and gaining approval for internal and external resources to meet direction; develop business cases for initiatives; and guide the development and implementation of marketing, pricing, and retention activities that fuel business growth in the protection category.
• Manage financial, budgeting, or operational activities for a portfolio of services and account platforms by setting plans to achieve annual operating performance objectives for the business; evaluate financial viability of ongoing initiatives and gaining approval for resources on initiatives and activities; and manage third-party supplier relationships.
• Manage the execution of innovation, line extensions, retention strategies, and value proposition improvements to a portfolio of Services by surfacing and developing innovative ideas to enhance business offerings and performance; direct the analysis and development of ideas and solutions to explore viability to the business; and lead cross-functional teams within our company (for example, Marketing, Merchandising, Product, Design, Engineering, Walmart Labs, Finance) in the successful execution of plans for the Omni Value Add-On Services, business.
• Drive the execution of multiple business plans and projects by identifying customer and operational needs; develop and communicating business plans and priorities; remove barriers and obstacles that impact performance; provide resources; identify performance standards; measure progress and adjust performance; accordingly, develop contingency plans; and demonstrate adaptability and support continuous learning.
• Provide supervision and development opportunities for your associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establish performance expectations and conduct regular performance discussions; provide recognition and rewards; coach for success and improvement; and ensure diversity and inclusive business practices.
• Promote and support company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensure compliance with them; and utilize and support the Open-Door Policy.
• Ensure business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consult with business partners, managers, co-workers, or other key stakeholders; solicit, evaluate, and apply suggestions for improving efficiency and cost effectiveness.
• and participate in and support community outreach events.
• Comply with company policies and procedures and support company mission, values, and standards of ethics and integrity.
• Utilize databases for data storage/management.
• Occasionally travel domestically to and from multiple facilities or worksites including supplier offices and conferences; sometimes requiring consecutive overnight stays.

• Bachelor’s or Master’s degree in Information Management Systems, Finance or a related field
• Walmart merchandising/buying experience; item file experience
• Knowledge of the insurance/service contract industry
• Supplier/category relationship leadership
• A high attention to detail

• Being a self-starter
• Budgeting/business planning experience
• Experience in building & maintaining budgets/annual operating plans
• Knowledge of Imperium and the rule mapping engine
• Basic Site Merchandising Skills
• Knowledge of business analytic tools
• Project Management skills
• Proficiency in merchandising analytic tools
• Experience in negotiating and executing legal agreements/contracts
• High-level understanding of Walmart technology systems and technical integration points