Position Summary...

What you'll do...

Leads Start-up, Continuous Improvement, and TIGER team operations for the Parcel Station Network. Improves and benchmarks network performance across all business units. Creates near and long-term business strategy to meet corporate and Last Mile goals and targets. The ideal candidate will have experience working on new initiatives in ambiguous environments and be comfortable with a high level of ambiguity. This role will travel approximately 30-50% with the Bentonville Home Office serving as the primary location.

This role requires scoping and creating near and long-term program plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.

• Implement live operational readiness testing protocols
• Improve & benchmark time-to-capacity performance
• Safeguard launch timelines
• Oversee Start-up Ops Team
• Post-launch support planning & execution
• Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations
• Development of the overall program strategy, tactically driving teams in and outside of organization to deliver
• Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics
• Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions
• Partner with teams across the business you support and beyond to source, allocate, and coordinate resources
• Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order
• Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s), security not considered, insufficient stakeholder review, etc.)
• Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)
• Work with program managers, business leaders and executive team to communicate and impact critical business initiatives
• Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects
• Roll up your sleeves and do whatever is necessary; general manager / owner mentality
• Create, communicate, and manage budget for projects
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• +2 years people leadership
• +2-3 years of prior delivery station leadership
• And +1 years of delivery station region or network leadership