Senior Manager, Operations - Last Mile Delivery

Position Summary...

We have rewarding opportunities for Last Mile Delivery (LMD) roles within our organization. LMD deals with the final step of the delivery process through its gig economy platform and plays crucial part of the supply chain that ensures efficient and effective delivery of products to customers. These roles are often viewed as complex roles that require skills such as precision, punctuality, and problem-solving skills, as it often involves navigating logistical challenges such as traffic, delivery location accessibility, and coordination. The role may also require interpersonal skills for customer interaction, and technological skills for using delivery software and devices. These roles are vital in upholding our commitment to customer satisfaction and ensuring timely deliveries.

• Directs Execution: Manages and modifies project plans, creates task timelines, and ensures successful rollouts.
• Communication: Organizes and facilitates communication materials.
• Performance Standards: Identifies, measures, and adjusts performance standards.
• Budget Management: Manages budgets and approves expenditures as needed.
• Contingency Planning: Develops solutions and contingency plans for escalated issues.

• Data Sourcing & Analysis: Sources, organizes, analyzes, and interprets data to provide business insights.
• Trend Analysis: Conducts analyses to understand and communicate trends.
• Strategic Recommendations: Translates data analysis into actionable business recommendations.
• Collaboration: Works with cross-functional teams to develop processes and strategies.

• Stakeholder Relationships: Builds relationships with key stakeholders.
• Innovations: Develops new tools and innovations for business processes.
• Process Improvement: Leverages best practices to streamline and improve processes.
• Efficiency: Analyzes information to improve business efficiency and reduce costs.
• Scorecards and Tracking: Develops and implements tracking mechanisms.

• Revenue Projects: Drives activities and projects that generate revenue and mitigate losses.
• Budget Influence: Allocates or influences budget spending based on research and analysis.
• Creative Solutions: Develops solutions to reduce costs and meet business goals.

• Operational Tools: Manages the development and improvement of operational tools and reports.
• Functional Requirements: Provides direction on project business and functional requirements.
• Problem Solving: Develops solutions for complex problems.

• Customer and Operational Needs: Identifies and addresses customer and operational needs.
• Business Plans: Develops and communicates business plans and priorities.
• Performance Standards: Measures progress and adjusts performance as needed.
• Continuous Learning: Demonstrates adaptability and supports continuous learning.

• Training and Mentoring: Selects, trains, mentors, and assigns duties to associates.
• Team Building: Builds a team-based work environment.
• Performance Evaluations: Conducts regular performance evaluations and provides feedback.
• Diversity Awareness: Ensures diversity awareness and provides recognition and rewards.

• Compliance: Ensures compliance with company policies and standards of ethics and integrity.
• Open Door Policy: Utilizes and supports the Open Door Policy.

• Team Building: Builds high-performing teams and embraces differences.
• Talent Development: Focuses on developing talent through feedback and coaching.
• Strong Relationships: Builds strong and trusting relationships with team members and business partners.

• Standards of Integrity: Maintains and promotes high standards of integrity and ethics.
• Compliance: Follows the law and company policies, promoting a non-retaliation culture.
• Servant Leadership: Acts as an altruistic servant leader, demonstrating humility and transparency.

• Business Results: Delivers business results with a customer-first approach.
• Holistic Perspective: Considers data analytics and customer insights in decision-making.

• Continuous Improvement: Seeks and implements continuous improvements.
• Growth Mindset: Demonstrates curiosity, seeks feedback, and fosters a learning environment.
• Resilience: Exhibits resilience and encourages intelligent risk-taking.