Manager, Operations - Last Mile Delivery

Position Summary...

We have rewarding opportunities for Last Mile Delivery (LMD) roles within our organization. LMD deals with the final step of the delivery process through its gig economy platform and plays crucial part of the supply chain that ensures efficient and effective delivery of products to customers. These roles are often viewed as complex roles that require skills such as precision, punctuality, and problem-solving skills, as it often involves navigating logistical challenges such as traffic, delivery location accessibility, and coordination. The role may also require interpersonal skills for customer interaction, and technological skills for using delivery software and devices. These roles are vital in upholding our commitment to customer satisfaction and ensuring timely deliveries.

• Design Project Plans: Create detailed plans for projects, including timelines and deliverables.
• Organize Project Timelines: Establish and manage schedules to ensure timely completion.
• Facilitate Meetings: Coordinate with stakeholder teams to analyze, plan, and implement initiatives.
• Develop Operational Processes: Recommend and establish effective processes.
• Manage Requests and Timelines: Establish project requirements and communicate status, timelines, and resources.
• Resource Allocation: Plan and execute the allocation of resources.
• Deliver Projects: Finalize, approve, and deliver projects, taking corrective actions as needed.
• Communicate Plans and Deliverables: Keep stakeholders informed about project status and deliverables.
• Identify Root Causes: Analyze issues, develop solutions, and make data-driven recommendations.

• Data Analysis: Source, organize, analyze, and interpret data.
• Business Trends: Provide insights on current and future trends.
• Collaborative Strategy Development: Work with cross-functional teams to develop strategies that align with business goals.

• Stakeholder Relationships: Build and maintain partnerships.
• Innovation and Tools Development: Develop new tools for site selection and improve methodologies.
• Process Improvement: Streamline processes and ensure data accuracy.
• Store Activation Innovations: Develop and implement new innovations for store activation.

• Project Management: Oversee activities that generate revenue and reduce costs.
• Data Integration and Analysis: Research and integrate data to identify improvement opportunities.
• Judgment and Prioritization: Use judgment to prioritize assignments and ensure data accuracy.

• Direction and Input: Provide input on project requirements and solutions for complex problems.
• Cross-functional Collaboration: Partner with product management, merchandising, engineering, and other groups.

• Relationship Building: Develop and maintain relationships with stakeholders.
• Goal Setting and Accountability: Set goals, measure progress, and address improvement opportunities.
• Continuous Learning: Promote adaptability and continuous learning.

• Hiring and Training: Hire and train associates, provide mentoring, and assign duties.
• Recognition and Diversity Awareness: Recognize contributions and ensure diversity awareness.

• Encourage Respect: Demonstrate and encourage respect for all individuals.
• Team Building: Build a high-performing team and create a culture of belonging.
• Talent Development: Focus on developing talent through feedback, coaching, and mentoring.
• Trust and Collaboration: Build strong relationships and work collaboratively.

• Maintain Standards: Promote the highest standards of integrity and ethics.
• Compliance: Follow laws, company policies, and code of conduct.
• Support Regenerative Goals: Support Walmart's goal of becoming a regenerative company.

• Business Results: Deliver expected business results while putting the customer first.
• Holistic Perspective: Consider data analytics, customer insights, and business aspects when making plans.

• Continuous Improvement: Consistently seek to improve and implement new digital tools.
• Growth Mindset: Demonstrate curiosity, seek feedback, and foster an environment that supports learning and innovation.