• Process Management: Oversee and manage the end-to-end delivery process, with a strong focus on safety and technology.
• Hands-On Leadership: Actively ensure that process changes are executed rapidly, and knowledge base articles are updated promptly.
• Cross-Functional Collaboration: Work closely with subject matter experts from various departments including operations, product, HR, legal, compliance, call center, and engineering.
• Driver Representation: Acknowledge that our InHome are the face of the InHome program, making deliveries either to customers' doorsteps or inside their homes. Ensure they have the necessary support while on the road.
• Analytical skills: Analyze associate data, feedback, and metrics to derive meaningful insights and make data-driven decisions that enhance the associate and customer journey

You'll sweep us off our feet if...
• Experienced project manager who enjoys working cross functionally to solve problems
• Excellent communication skills - you have strong verbal and written interpersonal and communication skills, which are used to effectively interact with stakeholders, and convey ideas and feedback
• You have a passion for storytelling, enthusiasm for creating content that meets different audiences.
• Problem-solving skills - you can identify and address associate issues, resolve conflicts, and find creative solutions to pain points
• Leadership abilities - leadership qualities are essential to lead the associate experience team, driving associate-centric initiatives, and influencing positive change within the organization

You'll make an impact by...
• Developing and implementing associate experience strategies, initiatives and communications
• Analyzing associate feedback and data to identify improvement opportunities
• Ensuring consistent and positive associate interactions across all touchpoints
• Collaborating with cross-functional teams to enhance associate satisfaction
• Monitoring delivery metrics and reporting to impacted areas, leaders and officers
• Identifying and owning process improvement for issues impacting the business
• Full support of senior leadership on future tasks and initiative
• Creating operating models for planned, unplanned, and urgent comms
• Extensive experience with communications, content development, website management, executive presentations, etc.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices .

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart .

The annual salary range for this position is $70,000.00-$130,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include:

- Stock

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor's degree in Business Administration, Engineering, Operations , or related field and 2 years' experience in operations, project management, or related area OR 4 years' experience in operations, project management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Supervising Associates

Masters: Economics

Project Management - Project Management Professional - Certification
Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America