Position Summary...
What you'll do...
The Manager, Operations - Fraud Operations provides senior leadership and stakeholders oversight in the operations for on-trip fraud. This role involves assisting in the execution and oversight of operational processes, tracking and reporting on-trip fraud metrics, identifying and preventing new types of on-trip fraud, and managing a team of analysts. The ideal candidate will have a strong background in fraud prevention, data analysis, and project management.
Key Responsibilities:
- Assist in the execution and oversight of operational processes including report/data pulls that require operational support/manual review.
- Assist in tracking and reporting for on-trip fraud and abuse metrics
- Help identify, request and size product requests to prevent on-trip fraud
- Assist with operationalizing on-trip and digital identity fraud.
- Assist in the detection and mitigation of new types of on trip fraud
- Assist in the creation, roll out and testing of new models.
- Assist in the management of Sr Analysts on the team (including the oversight of Persona appeals, pre-arbs, deep dives, and EEs).
- Design project plans, organize project timelines and deliverables, and facilitate meetings involving stakeholder teams to analyze, plan, and implement project initiatives.
- Provide decision support by analyzing and interpreting data, identifying trends, and making recommendations aligned with business objectives.
- Manage the implementation of business solutions, including building relationships with key stakeholders, streamlining processes, and driving execution to meet metrics.
- Manage activities and projects that generate revenue, mitigate loss, and allocate or influence budget spending.
- Drive the development and improvement of operational tools, reports, and customer-facing functionality by providing input on project requirements, offering subject matter expertise, and collaborating with cross-functional teams.
- Coordinate and oversee job-related activities and assignments, build accountability for results, identify improvement opportunities, and ensure compliance with company policies and procedures.
- Provide supervision and development opportunities for associates, including hiring, training, mentoring, and recognition.
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Preferred Qualifications:
- Strong analytical and problem-solving skills, with the ability to interpret complex data and provide actionable insights.
- Proven project management experience, including the ability to prioritize assignments and meet deadlines.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and senior management.
- Knowledge of industry regulations and best practices related to fraud prevention and investigation.
- Proficiency in data analysis tools and techniques, such as Excel, SQL, and data visualization software.
- Strong leadership skills, with the ability to motivate and inspire a team.
- Detail-oriented with a focus on accuracy and quality in work.
- Ability to adapt to a fast-paced and dynamic environment
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
Benefits & Perks:
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer - Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas, and opinions - while being inclusive of all people.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices .
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart .
The annual salary range for this position is $70,000.00-$130,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor's degree in Business Administration, Engineering, Operations , or related field and 2 years' experience in operations, project management, or related area OR 4 years' experience in operations, project management, or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Supervising Associates
Masters: Economics
Project Management - Project Management Professional - Certification
Primary Location...
2501 Se J St, Ste A, Bentonville, AR 72716-3724, United States of America