Manager, Claims Management

Position Summary...

What you'll do...

Supervises claim disputes by reviewing the claim file to evaluate claim disposition coordinating independent adjusters mechanical experts or estimate auditors findings in claim evaluation analyzing facts obtained during investigations to determine validity of claim and ensuring settlement or denial of the claim Manages quality assurance reviews to improve claims handling procedures by performing quality assurance audits analyzing audit results for trends in claims handling compliance and developing solutions to improve communications to customers claims handling consistency adherence to claims handling procedures and claims adjuster training Manages and implements the requirements and billing procedures of thirdparty plans to ensure accuracy and compliance with government and commercially funded programs by interpreting thirdparty requirements ensuring alignment with industry standards determining impact to current systems and processes collaborating with information systems division to identify and resolve system gaps communicating with stores and clubs to ensure understanding of new systems and implications and ensuring payer requirements are satisfied to improve efficiencies at storelevel reduce financial risk and meet centers for services requirements and industry billing standards Minimizes the companys legal exposure by securing services of outside legal counsel attending and participating in arbitrations auditing and paying outside counsel invoices assessing impact claim may have on case law and precedent prior to making payment on a claim and structuring complex settlements Manages the continuous improvement of claims management initiatives and processes by developing and maintaining relationships with internal business leaders and external partners to improve claims handling performance and ensure business needs are met leveraging and analyzing claims data trends and future business needs to develop innovative strategies to improve efficiencies evaluating claims quality and processes through standardized reviews and audits monitoring performance of internal teams and thirdparty providers reviewing and modifying claim system rules and initiatives for efficiency and compliance and monitoring trends and legislative developments in workers compensation and general liability areas to identify areas for growth and capitalize on opportunities Coordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability for and measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition and ensuring diversity awareness Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans utilizing and supporting the Open Door Policy: and providing direction and guidance on applying these in executing business processes and practices Respect the individual: Demonstrates and encourages respect for all builds a highperforming team seeks and embraces differences in people cultures ideas and experiences creates a workplace where all associates feel seen supported and connected through culture of belonging so associates thrive and perform drives a positive associate and customermember experience for all identifies attracts and retains the best team membersRespect the individual: Creates a discipline and focus around developing talent through feedback coaching mentoring and developmental opportunities promotes an environment allowing everyone to bring their best selves to work empowers associates and partners to act in the best interest of the customermember and company and regularly recognizes others contributions and accomplishmentsRespect the individual: Builds strong and trusting relationships with team members and business partners works collaboratively and crossfunctionally to achieve objectives and communicates and listens attentively with energy and positivity to motivate influence and inspire commitment and actionAct with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values and leads by example to foster our culture supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers and the world around us eg creating a sense of belonging eliminating waste participating in local giving Act with Integrity: Follows the law our code of conduct and company policies and sets expectations for others to do the same promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of nonretaliation listens to concerns raised by associates takes action and encourages others to do the same holds self and others accountable for achieving results in a way that is consistent with our valuesAct with Integrity: Acts as an altruistic servant leader and is consistently humble selfaware honest and transparentServe our Customers and Members Delivers expected business results while putting the customermember first and consistently applying an omnimerchant mindset and acts with an Every Day LowCost mindset to drive value and Every Day Low Prices for customersmembersServe our Customers and Members Adopts a holistic perspective that considers data analytics customermember insights and different parts of the business when making plans and shaping the teams strategyStrive for Excellence: Consistently raises the bar and seeks to improve demonstrates curiosity and a growth mindset seeks feedback asks thoughtful questions fosters an environment that supports learning innovation and learning from mistakes and intelligent risktaking and exhibits resilience in the face of setbacks Strive for Excellence: Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working