Director, Operations - Last Mile Delivery

Position Summary...

We have rewarding opportunities for Last Mile Delivery (LMD) roles within our organization. LMD deals with the final step of the delivery process through its gig economy platform and plays crucial part of the supply chain that ensures efficient and effective delivery of products to customers. These roles are often viewed as complex roles that require skills such as precision, punctuality, and problem-solving skills, as it often involves navigating logistical challenges such as traffic, delivery location accessibility, and coordination. The role may also require interpersonal skills for customer interaction, and technological skills for using delivery software and devices. These roles are vital in upholding our commitment to customer satisfaction and ensuring timely deliveries.

• Manage and Modify Project Plans: Overseeing large-scale, complex projects, workstreams, and programs by managing and modifying associated project plans.
• Task Timelines: Creating and managing task timelines.
• Project Data: Formatting and maintaining project data.
• Communication Materials: Organizing and facilitating communication materials to ensure successful rollouts and implementations.
• Performance Standards: Identifying performance standards, measuring progress, and adjusting performance accordingly.
• Solutions and Contingency Plans: Developing solutions and contingency plans for issues escalated by project managers.
• Budget Management: Managing budget and approving expenditures for assignments where required.

• Data Analysis: Sourcing, organizing, analyzing, and interpreting data and information.
• Business Trends: Providing influence and insight on current and future business trends.
• Initiative Analysis: Conducting analyses of initiatives to understand and communicate trends.
• Recommendations: Translating data analysis into recommendations aligned with business objectives.
• Cross-Functional Collaboration: Working collaboratively with cross-functional teams to develop processes and strategies that help meet business goals.

• Stakeholder Relationships: Building relationships and partnerships with key stakeholders.
• Innovations and Tools: Developing new innovations and tools for site selection.
• Process Improvement: Leveraging best practices from cross-functional partners to streamline and improve processes.
• Business Efficiency: Analyzing and interpreting information to improve business efficiency.
• Creative Solutions: Developing creative solutions within business areas to reduce costs and meet business goals.
• Data Accuracy: Ensuring data accuracy.
• Scorecards and Tracking: Developing and implementing scorecards and other tracking mechanisms.
• Store Activation: Creating new innovations for store activation.
• Internal Partnerships: Collaborating with and influencing operations and other internal partners in support of strategies.
• Execution Metrics: Driving execution to meet metrics through customer service and platform development.

• Revenue Activities: Directing activities and projects that generate revenue, offset operational expenses, mitigate loss, and influence budget spending.
• Improvement Opportunities: Researching and integrating information and data to identify improvement opportunities.
• Analytical Methodologies: Analyzing and interpreting information using various analytical methodologies.
• Prioritization and Data Accuracy: Using judgment to prioritize assignments and ensuring data accuracy.

• Business Strategies: Analyzing business objectives and customer needs to develop, communicate, build support for, and implement business strategies, plans, and practices.
• Cost and Forecast Analysis: Analyzing costs and forecasts and incorporating them into business plans.
• Resource Requirements: Determining and supporting resource requirements.
• Operational Processes: Evaluating operational processes and measuring outcomes to ensure desired results.
• Improvement Opportunities: Identifying and capitalizing on improvement opportunities.
• Customer Environment: Promoting a customer environment and demonstrating adaptability.
• Continuous Learning: Sponsoring continuous learning.

• Talent Recruitment: Diagnosing capability gaps, recruiting, selecting, and developing talent.
• Mentorship and Succession Planning: Supporting mentorship, workforce development, and succession planning.
• Talent Leveraging: Leveraging the capabilities of new and existing talent.

• Integrity and Ethics: Cultivating an environment where associates respect and adhere to company standards of integrity and ethics.
• Open Door Policy: Supporting the Open Door Policy.
• Community Outreach: Sponsoring and leading key community outreach and involvement initiatives.
• Stakeholder Engagement: Engaging key stakeholders in the development, execution, and evaluation of business plans and initiatives.
• Internal Partnerships: Supporting associate efforts in these areas.

• Building High-Performing Teams: Seeking and embracing differences in people, cultures, ideas, and experiences.
• Workplace Culture: Creating a workplace where all associates feel seen, supported, and connected.
• Talent Development: Focusing on developing talent through feedback, coaching, mentoring, and developmental opportunities.
• Empowerment: Empowering associates and partners to act in the best interest of the customer and company.

• Standards of Integrity: Maintaining and promoting the highest standards of integrity, ethics, and compliance.
• Law and Policy Compliance: Ensuring teams follow the law, code of conduct, and company policies.
• Servant Leadership: Acting as an altruistic servant leader and consistently being humble and self-aware.

• Customer-Centric Approach: Delivering expected business results while putting the customer/member first.
• Omni-Merchant Mindset: Consistently applying an omni-merchant mindset to drive value and Every Day Low Prices for customers/members.
• Holistic Perspective: Adopting a holistic perspective that considers data analytics, customer/member insights, and different parts of the business.

• Continuous Improvement: Consistently raising the bar and seeking to improve.
• Growth Mindset: Demonstrating curiosity and a growth mindset.
• Innovation and Learning: Supporting an environment that encourages learning, innovation, learning from mistakes, and intelligent risk-taking.
• Resilience: Exhibiting resilience in the face of setbacks.
• Technology Adoption: Driving continuous improvements and supporting digital disruption in line with Walmart's business model.