Position Summary...

What you'll do...

What you'll do...

Analyst II, Technology Operations - Marketplace returns fraud and abuse

As an Individual Contributor of the Mp SFF Fraud and Abuse team, this role will specialize in overseeing and driving audit finding and overall risk remediation efforts, ensuring timely and effective resolution of identified issues.

You will collaborate with cross-functional teams to develop and implement risk mitigation strategies and corrective action plans, while continuously driving / monitoring progress and reporting on the status of remediation efforts. In addition, you will play a key role in leading the execution holistic remediation across the enterprise, through the implementation and remediation of controls to address enterprise risk and audit findings.

• This role will be responsible for creating and driving comprehensive risk remediation plans to address audit findings, which includes ensuring broad understanding of the risk being remediated, defining objectives, timelines, resources, dependencies, and deliverables.
• They collaborate with various cross-functional teams and stakeholders to ensure that the remediation efforts are executed effectively and according to the plan, while ensuring that the outcome effectively remediates the defined risk.
• A successful candidate in this role will continuously track the progress of remediation efforts, measure performance against established goals, and ensure that corrective actions are taken when necessary to keep the deliverable on track and within budget.
• They will provide regular updates on the status of the remediation projects to senior management and other stakeholders, highlighting any issues or risks that may impact the project's success and recommending appropriate solutions.
• They will evaluate proposed solutions with an understanding of the risks being mitigated to ensure solutions meet risk mitigation expectations and needs.
• Provide technical support and serve as a technology risk subject matter expert to internal stakeholders charged with implementing and remediating technology risk.
• Acquire knowledge of risk trends and themes throughout the enterprise, develop insights on those trends, and share strategies with leadership on effective holistic remediation of those trends.
• Analyze findings and insights, to prioritize requirements for addressing holistic risk remediation throughout the enterprise.
• Effectively influence technical teams to prioritize holistic risk remediation.
• Guide and mentor team members to follow established practices for the delivery of technology assurance services, meeting quality, speed, innovation and create impact.

• Proactive execution: Most of the job entails engaging with multiple stakeholders to plan, organize and execute on complex technology remediation controls. This requires the candidate to be extremely proactive in ensuring and tracking that tasks are completed on time; stakeholders are informed and potential roadblocks to risk remediation are called out early and often.
• Strong organization and planning: A successful candidate should be skilled in organizing resources, setting priorities, and creating detailed project plans that account for potential risks and contingencies. This includes the ability to multitask, manage deadlines, and keep track of tasks and budgets to ensure projects are completed on time and within scope.
• Analytical and Critical Thinking: Possess strong analytical and critical thinking skills to effectively identify, evaluate, and mitigate potential risks associated with technology use and implementation. They should be able to assess complex situations, gather relevant data, and draw logical conclusions to provide actionable recommendations.
• Communication and Interpersonal Skills: Needs to have strong communication and interpersonal skills to effectively convey their findings and recommendations to both technical and non-technical stakeholders, including senior leadership. They must be able to present complex information in a clear, concise, and easily understandable manner to facilitate decision-making and risk mitigation.
• Adaptability and flexibility: Proven ability to adapt to changing circumstances, learn new skills, and embrace new technologies is essential for staying ahead in a constantly evolving industry. A successful candidate should be open to change and able to pivot quickly when necessary.
• Time management and organizational skills: Managing multiple tasks and projects simultaneously is a key aspect of this role. A successful candidate must be able to prioritize tasks, meet deadlines, and maintain a high level of organization.
• Technical acumen: As you will be dealing with a variety of technical stakeholders, having a baseline understanding of technology and technical concepts will be important to establish report and build credibility with our stakeholders.
• Knowledge of data analysis
• Methodical and systematic problem-solving approach, combined with a solid awareness of ownership, initiative, and drive
• Ability to work collaboratively across different teams
• Influence Technical Teams to achieve desired objectives
• Excellent communication skills, both verbal and written

• Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area.
• Option 2: 2 years' experience in project management, program management, program operations, or related area.

• Bachelor's degree in Business or related field and 3 year experience in project management, business analysis, support operations management, or related area.
• Experience managing feedback/enhancement programs in a cross-functional environment