Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

This is a Co-Brand support role focusing on the operational activities required to successfully manage solutions from Client onboarding, program activation, and ongoing operational support and maintenance of key Buyer & Seller solutions.

This position is responsible for reviewing and managing Co-Brand and product applications from our BIN Sponsors. The role performs due diligence checks on applications from BIN Sponsor to ensure eligibility to participate in the programme. The consultant will be responsible for reviewing/ validating the applications and updating the relevant Visa systems as well as providing updates back to the business and leadership team. 

This role requires collaboration across multiple internal and external stakeholders. Key customers include the global and Europe product organization, as it will be important to align on the PIF (Program Information Form) element of Co-Brand applications. The job holder will be client-centric, self-starter, organised with an eye for detail.

It will be important to be able to interact with clients, be comfortable with tools and systems, reviewing applications, following processes and working across various teams.

The role holder will support the Senior Manager within Co-Brand but also be required to work independently.

What we expect of you, day to day:

• Manage the Onboarding platform for all Prepaid programs submissions.
• Act as the liaison between Visa Clients, Product, Risk and Client Services functions to progress a program request through to a successful launch in accordance with product guidelines and Visa Rules.
• Manage and review the distribution of Client Terms and related documentation.
• Manage the reporting related to the above activities including performance, throughput and client launches and associated revenue highlights.
• Manage/ review / assess/ process E2E Prepaid Co-Brand applications
• Present / attend and chair management meetings / forums
• Participate in E2E process improvement initiatives and transformation projects
• Provide escalations to the Senior Manager and proactively come up with resolution plan
• Ensure cases are processed within internal KPIs & OLAs
• Share and leverage best practices across the teams and internal stakeholders
• Engage core ecosystem functions to support the clients on various Co-Brand applications (Client Services, Visa Rules, Risk, Compliance, Legal, Finance and Technology teams)
• Review / assess and create E2E Co-Brand & product process documentations.
• Will work closely with the stakeholders to drive efficiencies across the client onboarding activities.
• Liaise across functions, navigate through various product systems and platforms.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

• Ideally an individual who has experience in supporting product operational activities and has delivered process efficiencies previously
• Excellent organisational skills and able to work to tight deadlines and operate within a high demand environment
• Quick learner, comfortable working with seeking clarifications to progress applications
• Focus on continuous improvement and ability to identify opportunities
• Growth mindset and results oriented and able to drive delivery of solutions
• Ability to comprehend and translate complex technical issues and apply to business solutions
• Demonstrate ability to articulate complex technical terms or processes into business language
• Excellent interpersonal and communication skills, with the ability to collaborate across peers, functions, geographies
• Proficiency in Microsoft Office and internal tools
• Experience in working cross-culturally and in remote situations
• Effective professional level English verbal and written communication skills
• Ability to work creatively with strong problem-solving skills and ability to manage multiple priorities and demands
• Strong understanding and experience of electronic payments, transaction processing networks, issuer processing, etc.
• Ideally an individual who has experience in supporting operational activities and has delivered process efficiencies previously

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.