Systems Engineer

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Global Endpoint Operations manage the Endpoint Systems that connect the Visa’s Client globally to VisaNet for transaction processing, clearing and settlement. The team is responsible for all technical aspects of the endpoint lifecycle from project initialization, system installation and maintenance, operational support to system disconnection. The engineer is responsible for project management and implementation of endpoint projects, working with global clients, vendors, and Visa Internal team to expand access of Visa products and services globally.

- Provide project management, technical advice and support to Visa’ Client institutions and processors to ensure customers expectation are exceeded.

- Project Coordination and proper documentation and update of task

- Create implementation scripts for vendor’s field engineers and support team for installation and activation

- Perform installation of Linux system with the help of on-site vendor engineer remotely

- Proactively work with Global Support groups and/or client or vendors to provide flexible and nimble solution for client issues and resolve system problems quickly

- Ability to manage customer satisfaction, commitment and expectations to high service levels and manage escalations adequately

- Ensure that all deployment follow Visa security guidelines and report any non-compliance.

- Communicate and work cordially in global team with teammate from different culture and in time zone.

- Participate as a member of an on-call rotation to support multiple systems during off-hours

- Work evenings and weekends as needed

- Provide weekly reporting for CMDB and BASE II record

- Act as Change and ServiceNow Coordinator to ensure all incidents and changes are in compliance to ITIL and ServiceNow Rule.

- Act as Inventory Record Coordinator to ensure accurate and timely update of inventory

- Proactively work with leaders to implement improvement and help push the team to achieve better efficiency and advancing in technical knowledge.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications
Associate: Minimum of 6 months of work experience or a Bachelor's Degree

Preferred Qualifications
Associate: 2 or more years of work experience
- Bachelor's degree in IT, CS or related field
- Experience in Linux System administrative task
- Foundational Project Management Certification
- ITIL Foundation
- Basic HTML, Programming or Scripting Language
- Understand XML, JSON and XSLT
- Encryption Security Technology like TLS and IPSEC
- 1 Year working Experience in IT Operations and Delivery or Fresh Grads with excellent result during interview technical test
- Ability to effectively perform problem isolation and resolution of critical systems in order to have the least amount of impact and downtime
- Outstanding customer service skills and a dedication to the customer service experience.
- Must exercise a reasonable amount of independent judgment under minimum supervision
- Ability to assess and analyze technical situations and provide viable alternatives
- A keen interest in AI and Machine Learning
- A keen interest to learn new skills and technology either through online resource or class training
- Project Coordination Experience

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.