Systems Analyst

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa Corporate Technology Support Team seeking a skilled professional to manage global Customer Service for Oracle eBusiness Suite, providing end-user support, education, and troubleshooting. This role involves supporting Corporate Finance Systems, collaborating with internal finance, sourcing, and IT groups, and external software vendors. Responsibilities include adhering to support policies, handling Oracle Service Requests, and ensuring compliance with SOX IT controls. The role also supports strategic initiatives, including system configuration, testing, and upgrades, while providing user training and identifying process improvements. Additionally, you will prioritize customer service requests, mentor junior team members, and work with L3 teams on critical issues. In addition, you will be pivotal in ensuring adherence to customer service level agreements for various corporate applications.

Key Responsibilities

Responsible for global Customer Service, including end-user support and education and issue troubleshooting and resolution for all users of the Oracle eBusiness Suite including Financials (PO, AP, Cash Management, FA, and GL), Reporting (Discoverer, Noetix Views).

Provide strong hands-on technical expertise and technical leadership in the area of Finance ERP Systems, at the core of which is the Oracle e-Business Suite system.

Liaise with internal business (such as finance, sourcing, internal audit) and IT groups (such as database administration, infrastructure support, development) in performing support activities, system configuration and standard Oracle functionality analysis for enhancement requests.

Interface with external software vendors for product issue troubleshooting and resolution initiating Oracle Service Requests as necessary, as well as SRs with other 3rd Party Vendors.

Adhere to defined support policies, procedures, and service levels with an understanding of SOX related IT controls.

Provide support to strategic initiatives as assigned including, but not limited to system configuration, testing of applications and process enhancements, upgrades and new solutions, ensuring sound knowledge transfer to assume post-implementation support role.

Expected to critically evaluate customer service requests and incidents to prioritize own workload, determine potential global and/or cross-modular impacts, determine temporary procedural work-around where feasible, and communicate to the broader group of impacted parties.

Proactively identify, evaluate, and communicate ideas for process improvements and training needs both for applications usage by customers as well as for internal processes and skills enhancement.

Work with L3 teams (SME) on the critical requests and resolve it to closure.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications
2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience

Preferred Qualifications
3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)

Implementation or support experience at an expert level in at least one of the following Oracle modules:  iProcurement, AME, Purchasing, Payables, Cash Management, Fixed Assets, General Ledger.

Strong Customer Focus, Relationship Management skills, Learning Agility, Execution Skills, and Professional or Technical expertise in specific areas of responsibility as noted above.

Preferred:  Experience in International finance or procurement operations environment with understanding of currency exchange and translation concepts.

Preferred:  Experience in the following applications:  OBIEE, Discoverer, Noetix Views, and Workflow.

Extensive hands-on experience and proficiency in SQL and PL/SQL, Oracle Workflow, BI publisher, AME, Oracle Forms, Oracle Reports, Java and OA Framework. Experience in system integration and familiarity with enterprise application integration (EAI) technologies.

Experience and knowledge of Apache, IIS, WebLogic application server and Oracle SOA Suite or other similar middleware platform would be a plus.

Experience in and understanding of the software development lifecycle and methodologies.

Multi-tasking ability essential to handle multiple priorities with minimal direction from management.

Experience in the following applications is a plus AP Invoice and Expense, OBIEE and ad-hoc reporting tools.

Technical understanding of Oracle Database, Unix, Windows, Networking.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.