Systems Administrator - Corporate Tools Support Team

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

We are seeking a highly skilled and motivated Level 2 Systems Administrator to join our team. This role is crucial in providing comprehensive support for various corporate tools and ensuring the stability, security, and efficiency of our IT systems. The successful candidate will excel in incident management, user access management, system maintenance, and compliance activities, all while working in a structured support environment and fulfilling user requests promptly and efficiently.

Responsibilities:

Provide in-depth support for corporate tools such as Service Now, MS SharePoint, PowerBI, PowerAutomate, Tableau, Workday, and Eracent. Manage and resolve unexpected disruptions in applications to ensure minimal downtime and business impact. Handle user requests for new services or changes in applications, ensuring timely and efficient service delivery. Identify and resolve root causes of recurring incidents to prevent future disruptions. Oversee user access rights and permissions, ensuring appropriate access controls and security.

Perform routine and preventive maintenance to keep systems and applications running smoothly. Provide emergency fixes for critical incidents and manage application and system configurations. Support key control compliance and audit activities, and oversee system and application upgrades. Monitor application health, set up advanced monitoring, and ensure smooth operations of batch jobs. Develop and coordinate a comprehensive Business Continuity Plan (BCP) and IT Disaster Recovery (ITDR) process. Collaborate on application patching, security updates, and key control finding remediation. Manage service account passwords and collaborate with vendors for license management and security updates.
 

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 2+ years of relevant work experience with a Bachelor’s Degree or at least 1 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) 

Preferred Qualifications:

• 3 or more years of work experience with a Bachelors Degree or 2 or more years of relevant experience with an Advanced Degree
• Experience as a Systems Administrator or in a similar role, with knowledge of corporate tools and applications
• Exceptional communication and customer service skills are essential, as you will be interacting with various stakeholders and ensuring their IT needs are met efficiently.
• Self-motivated individual who can work as part of a team
• Strong organizational skills and the ability to prioritize tasks effectively are essential. You should be proactive in identifying potential issues and implementing solutions before they escalate.
• Previous experience as a Systems Administrator or in a similar role, with strong knowledge of corporate tools and applications.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.