SW Engineer (MSD 365 CRM / Microsoft Dynamics 365 CRM)

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Customer Relationship Management (CRM) team is part of Payment Product Development (PPD) CRM Technology team and is responsible for managing system requirements, design, development, integration, quality assurance, implementation and maintenance of corporate applications. The team works closely with business owners of these services to deliver industry leading packaged software and customer developed solutions.

The candidate will work as part of the CRM team to build and support applications to improve the effectiveness and efficiency of the Microsoft Dynamics CRM business function. This role will participate in design, development, testing and support of CRM applications and ensure successful delivery of business capabilities. The ideal candidate will bring strong experience in developing technical solutions in CRM area.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:

• Bachelor’s degree combined with 1-2 years of relevant work experience OR
• 3+ years of relevant work experience
• 1-2 years of work experience in the technology industry and a background in software engineering

Technical Qualifications:

• 1-2 years of experience in implementing Microsoft Dynamics CRM 365 product
• Experience with .Net and JavaScript skills

Preferred Technical Qualifications:

• Experience with C# or Visual Basic, Visual Studio, Web Services
• Experience extending Dynamics CRM Plugins, Custom Workflows & Actions using .Net components & SQL
• Significant experience in development and support of CRM applications
• Genesys Integration is good to have
• SQL Server and DB Knowledge
• Microsoft Dynamics Co-Pilot experience
• Power Automate and Power Apps
• Customer Service Workspace (CSW)

Non-Technical Requirements:

• Excellent process orientation, planning, organizational and problem-solving skills
• Strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills
• Demonstrated ability to work in a complex organization to determine business and customer needs, providing the best solution to meet those needs
• Driven and self-motivated, work creatively to solve challenging problems
• Willingness to work with different technologies
• Proactive thinking with a ‘can do’ attitude and out-of-box thinking
• Experienced in collaborating with medium to large development teams distributed worldwide
• A team player but can work independently too
• Multi-tasking and time-management skills, with the ability to prioritize tasks

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.