Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Our Learning Technology team is looking for a Staff Systems Engineer for our Learning products, based in Bangalore, IN. You will drive end to end infrastructure planning & provisioning, production operations, deployment, engineering strategy and best practice across all learning products.  You will bring your passion for highly resilient, highly available, and scalable N-Tier and distributed solutions involving integrations with 3rd party vendors. You will be an integral member of the Value-Added Services Product Development team, helping to bring the best learning experience for our employees and our clients.  

Responsibilities:

• Conduct deployment activities - own infrastructure planning, product deployment, change management, and maintenance activities in various production and non-production environments using CI/CD and DevOps processes

• Maintain compliance with Operational Excellence and Reliability Engineering standards (Availability, Agility, Analytics, Automation, Resiliency, Monitoring) to ensure uptime and excellent user experience

• Create & automate operational processes and associated runbooks

• Embed with the delivery team to ensure that solutions are designed for post-launch readiness and support

• Implement Visa standards and controls applicable to infrastructure, applications, security and change management (SLA/OLA/Security)

• Own & report on KPIs (Metrics and analytics on team performance when it comes to tickets, resolution, SLA’s etc.)

• Own and drive P1/P2 incidents to closure as the first point of contact.

• Research and drive adoption of best practices for infrastructure and operations excellence.

• Mentor junior team members on the art of “operations excellence”, and to create operations-friendly products.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:
• 5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.
• Hands-on experience in deploying and managing N-Tier enterprise applications with integrations to external 3rd party vendors
• Strong understanding of Disaster Recovery approaches for deployed products
• Passion for operational excellence and high-availability - proven track record of influencing product design decisions to be operations-friendly.
• Good knowledge of Operating systems, Networking, databases, SaaS, Enterprise Security.
• Awareness of Windows, Unix, Middleware & Database technologies, VM management, SaaS, as well as modern cloud-native technologies
• Excellent process management administration and orchestration skills.
• Experience working with cross functional teams to design, plan, provision, secure, and operate deployments.
• Prior experience of Microsoft technologies, Proxies, Load Balancer, DNS, NAT, SSL/TLS, API integrations 
• Prior experience of Identity Access Management (IAM) solutions
• High-priority Incident Management experience
• Understanding of non-functional requirements and their impact on a solution (Scalability, Availability, etc.)
• Passion to stay on top of various environment and deployment issues - available for calls at any time.
• Prior knowledge with knowledge in Python, WLST scripting will be a plus.
• Experience in working with Single Sign on, Certificates, Ciphers, distributions of JDK/JRE in market
• Willingness to learn the domain and applications and be hands-on in non-prod and prod environments
• Evaluate requirements for product launch and post-launch operations.
• Excellent oral and written communication skills.

Preferred Qualifications:
• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Experience as an Operations Lead
• Familiarity with best-in-class security and O&I protocols, processes, and controls.
• Uncompromising adherence to technical quality for product readiness for operations.
• Automation and event-driven mindset. Product uptime conviction.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.