Staff SW Engineer (SRE)

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce.   We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.     

The Opportunity: 

We are looking for Versatile, curious, and energetic Software Engineers who embrace solving complex challenges on a global scale.  As a Visa Software Engineer, you will be an integral part of a multi-functional development team inventing, designing, building, and testing software products that reach a truly global customer base. While building components of powerful payment technology, you will get to see your efforts shaping the digital future of monetary transactions.   

The Work itself: 

• Understand the E2E product topology from infrastructure and application perspective. Identify risks early on and ensure they are addressed before they become actual problems, whenever possible.
• Run the production environment by monitoring availability and taking a holistic view of system health.
• Measure and optimize performance, and solve issues across the entire stack: hardware, software, application, and network.
• Identify parts of the system that do not scale or are unstable, provide alleviating measures and drive long term resolution of these problems.
• Becoming SME on VAS Issuing products and analysing complex systems from a reliability and resilience perspective.
• Engage with stakeholders to regularly interact and discuss the roadmaps and robust supportability aspects. Should be able to drive agenda for better operational functioning and understand agile way of performing tasks and initiatives.
• Represent the SRE organization in design reviews and operational readiness exercises for new and existing services.
• Performing code bug fixes in production and recommending any architectural improvements during issue or incident analysis.
• Actively look for opportunities to improve the availability, reliability, and performance of the system by applying the learnings from monitoring and observation
• Design and implement creative solutions to operations problems, incidents, or outages such that these problems remain fixed and, as a result, driving down the burden of toil.
• Providing technical assistance to perform and run blameless root cause analyses on incidents and outages aggressively looking for answers that will prevent the incident from ever happening again
• Spread SRE culture, create standard SRE documentation and report templates. Provide guidance and technical expertise to junior team members and encourage the learning culture within the group and fostering innovation.
• Become the Application Technical Contact or ATC for allocated applications to protect Visa’s assets against any security threats
• Provide Level 3 on-call support. It is based on rotation and its first 60-90 minutes only.

The Skills You Bring:

• Strong work ethic, leadership skills, excellent judgment and good time management in prioritising work, and the ability to work in fast paced, team-oriented environment.
• Outstanding analytical, problem-solving skills and willingness to investigate complex problems, a proactive approach to spotting problems, areas for improvement, and performance bottlenecks
• Strong critical and strategic thinking skills to handle both the big picture and crucial technical decisions
• Ability to read and understand production code in any language so that you have a deeper understanding of our technology and ways to optimize it
• Experience in designing, integrating, developing web services and REST or JSON APIs.
• Knowledge in ReactJS, .Net or related technologies would aid in bug fixing, understanding the products supported better and to support integration related issues.
• Need to have an excellent systems and product architecture understanding from application components and infrastructure perspective such as network, load balancer, firewall, gateway services etc.
• Experience supporting and working on web and mobile applications and troubleshooting problems in a cross-functional environment.
• Strong collaboration skills and ability to take ownership of problems when navigating ambiguity
• Willingness to work outside with a strong technical aptitude and excellent communication skills.

Our engineers do more than just write and test code:

• We count on your curiosity and creativity, to want to understand customer requirements and our processes and want to come up with creative solutions.
• While you’ll have the skill to see and understand the big picture, you’re able to stay focused on the task at hand to achieve immediate goals.
• You’re great at systematic and accurate research wanting to uncover the smallest detail.
• You have amazing work ethics that will help us all work extremely well together.
• You have the passion to understand people and always strive harder to improve our products and services.
• You have excellent interpersonal skills and above all, you are a team player.

**We do not expect that any single candidate would fulfill all of these characteristics. For instance, we have exciting team members who are really focused on building scalable systems but didn’t work with payments technology or web applications before joining Visa.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualification
• 5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.

Preferred Qualification
• Having knowledge on data structures, algorithms, object-oriented programming, computer architecture, and software engineering OR equivalent experience
• 5+ years of professional working experience in .Net based large scale and highly available environment
• Experience supporting production Windows and/or Linux environments, including process management, user management, distilling log files, and debugging performance issues
• Ability to develop tools and scripts to support automation needs.
• Application coding experience beyond simple scripting
• 5+ years of development experience with React JS, .Net & MS SQL, Automation, code bug fixing, operational code enhancements, and handling Production & Application operations
• Experience working with any log analysis tools and observability applications like Grafana, Tableau, Splunk etc.
• Excellent knowledge of Docker and Kubernetes, including design, build and maintenance of k8s environments.
• Knowledge of one or more platforms like Kafka, NginX, CDN, Redis/Hazelcast, Middleware software, Elastic, noSQL database is also expected
• Good working knowledge of TCP/IP, routing, deployment strategies and data centers distributions.
• 2 years of hands-on development experience in Java would be great to have
• Linux systems engineering capabilities and network analysis expertise are great to have.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.