Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Application Support group prides itself in keeping the applications and systems of Visa up and running to cater to the 24*7 needs of the business. As part of the team, you will be responsible for supporting critical applications and ensure the stability of the applications by performing the code deployment in Production and Client testing environment, engage in automation activities, do root cause analysis and remediation. The role requires working knowledge of production support processes such as incident/change/problem management, call triaging, escalation procedures and such. The role will also demand the ability to write and maintain scripts to monitor system activity including application smoke test activities during pre and post production implementations.

Responsibilities:

• Responsible for core VISA Application support runs on K8 environment

• Work with different teams to perform root cause analysis, and identify permanent solutions to fix problems as needed

• Review and validate Change install plans and strictly adhere to the processes and guidelines relating to change, incident, and problem management

• Lead and collaborate problem bridges with others from different functional and technical areas and escalating as needed to resolve problems in a timely manner.  

• Automate processing and ensuring timely execution, delivery, and availability

• Responsible for identifying knowledge gaps and providing technical guidance to team members as needed

• Provide updates and contribute to the team’s knowledge repository

• Identify improvement opportunities, and build Automation as well as engaging in performance tuning and data fixing activities

• Participate in to capacity planning activities.

• Build and enforce code standardization. 

• Flexibility to work in shifts and during weekends and extended hours when needed.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

• Min of 4+ years of level 2 Application Support in Kubernetes, Kafka Environments
• Hands on experience in open-source technologies (GO Programming Language in Linux)
• Experience in Splunk, Grafana dashboard development
• Experience with shell scripting
• Experience with any Database query Language
• Experience with application support organization working in 24*7 environments.
• Good communication skill and ability to work as team player.
• Strong technical aptitude and a desire to learn is a must.
• Demonstrated proficiency in troubleshooting, root-cause analysis, application design, and implementing major components for large projects.
• Knowledge of monitoring tools, alert escalation, customer / vendor management etc.
• Build tools to automate production support activities that enable efficiency and productivity of Service desk and other operations groups.
• Job holder must have flexibility to work in shifts and during weekends and extended hours when needed.
• You must have strong self-motivation, sense of ownership and ability to retain focus under stress during crisis situation.
• You must have strong business ethics, self-discipline and trustworthiness to handle sensitive confidential data in live production environment
• A bachelor's degree in engineering or computer science or a related degree.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.