Sr. Software Engineer (SRE)

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce.   We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.     

The Opportunity: 

We are looking for Versatile, curious, and energetic Software Engineers who embrace solving complex challenges on a global scale.  As a Visa Software Engineer, you will be an integral part of a multi-functional development team inventing, designing, building, and testing software products that reach a truly global customer base. While building components of powerful payment technology, you will get to see your efforts shaping the digital future of monetary transactions.   

The Work itself: 

• Engage with product, architects, developers, Certification, Project management, Operations & Infrastructure teams from the start of the SDLC phase.
• Become subject matter expert for the assigned product verticals. Analyze complex systems from a reliability and resilience perspective.
• Run the production environment by monitoring availability and taking a holistic view of system health
• Understanding the end-to-end product topology from infrastructure and application perspective.
• Identify sources of instability in large-scale distributed systems and drive operational excellence. Dive deep and understand every issue occurred and own them completely for end-to-end closure.
• Performing functional analysis of products by gathering and analyzing metrics from both operating systems and applications to assist in performance tuning and fault finding – integration/operational challenges.
• Performing code bug fixes in production and recommending any architectural improvements during issue/incident analysis.
• Work closely with development and product teams on suggesting new features and enhancements based on live issues.
• Drive down the burden of toil with tooling and automation to achieve operational efficiency and smoother customer experience.
• Technical consultancy for monitoring, incidents and problem management. Lead technical bridges and interact with both technical staff and management during the incident and change management process.
• Engage with tech and non-tech partners on regular basis to analyze functional and technical in-depth solutions.
• Understanding new changes in production systems and assessing its risk from application perspective for driving reliability and availability
• Have some level of network engineering understanding to assist in incident/issue triaging
• Provide guidance and technical expertise to junior team members.
• Provide Level 3 on-call support. It is only the first 60-90 mins and on rotation basis.

The Skills You Bring:

• Strong work ethic, leadership skills, excellent judgment and good time management in prioritising work, and the ability to work in fast paced, team-oriented environment.
• Strong technical background with full stack application knowledge with hands on experience on REST technologies.
• Knowledge in Java or related technologies would aid in bug fixing, understanding the products supported better and also to support integration related issues.
• Need to have an excellent systems and product architecture understanding from application components and infrastructure perspective such as network, load balancer, firewall, gateway services etc.
• Experience supporting and working on web and mobile applications and troubleshooting problems in a cross-functional environment.
• Willingness to work outside with a strong technical aptitude and excellent communication skills.
• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks

Our engineers do more than just write and test code:

• We count on your curiosity and creativity, to want to understand customer requirements and our processes and want to come up with creative solutions.
• While you’ll have the skill to see and understand the big picture, you’re able to stay focused on the task at hand to achieve immediate goals.
• You’re great at systematic and accurate research wanting to uncover the smallest detail.
• You have amazing work ethics that will help us all work extremely well together.
• You have the passion to understand people and always strive harder to improve our products and services.
• You have excellent interpersonal skills and above all, you are a team player.

**We do not expect that any single candidate would fulfill all of these characteristics. For instance, we have exciting team members who are really focused on building scalable systems but didn’t work with payments technology or web applications before joining Visa

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs. 

Qualifications

Basic Qualifications:
• 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience

Preferred Qualifications:
• Individual Contributor: 2 years relevant work experience with a Bachelor's degree or 5 years relevant work experience
• Having knowledge on data structures, algorithms, object-oriented programming, computer architecture, and software engineering OR equivalent experience
• Must have at least 2 years of professional working experience in Java based large scale and highly available environment
• Ability to develop tools and scripts to support automation needs.
• Application coding experience beyond simple scripting.
• 2+ years of development experience with Java, SQL/NoSQL, Automation, bug fixing, handling Production & Application operations
• Experience working with any log analysis tools and observability applications like Grafana, Tableau, Splunk.
• Linux systems engineering capabilities and network analysis expertise
• Knowledge on Docker/Kubernetes, NginX, CDN, Caching technologies would be a great addition

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.