Sr. Product Manager – CRM (Acquisitions)

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

• Lead the migration of M&A companies (acquisitions) into Visa’s Client Services organization, from a tools perspective.
• Manage the alignment of acquisitions into the Visa Client Services existing processes and use of CRM (MSFT Dynamics 365).
• Ensure sales, marketing, technology and the leadership team are on board with your strategic thinking and be able to explain, clearly, why and how you are making decisions.
• Prioritize and continually weigh the competing factors of your products, Client Services limited resources, and demands from various stakeholders. Prioritization should be quantitatively measurable, in collaboration with the business.
• Understand User Experience, design thinking and its importance to product features.
• Work with stakeholders and architects to define products scope and prioritization and be flexible to iterate/change per latest developments to meet deadlines.
• Break down product requirements into clear functional specifications, thorough, and detailed user stories for complex features and product sets.
• Evaluate new product opportunities and align them with the Visa Client Service’s needs.
• Design and develop value proposition definition and communications, product differentiation and cost/benefit analysis.
• Participate in Agile methodologies like sprint planning, daily scrums, product demos, test phases, retrospectives to ensure on time high quality delivery.
• Work very closely with Technology partners to ensure user stories, technical specifications and final product meet business requirements by participating and reviewing the product design, development, test plans and deployment processes.
• Be the primary liaison between other business units, technical product managers, engineering and other applicable groups to ensure flawless integration of new and existing feature sets.
• Oversee and gauge product progress at every stage of the development process to ensure proper functionality.
• Continually update, manage and prioritize the product backlog based on the project’s ever-changing and evolving needs.
• Hands on creation of product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Bachelor's degree or equivalent experience in business, engineering, or related field.
• Minimum of 7 years of experience in program management, partner management, or product management in the payments, fintech, or technology industry.
• Demonstratable experience leading, building and managing CRM product strategies, roadmaps and implementing those roadmaps.
• Demonstrated leadership, managerial and multi-disciplinary team collaboration capabilities.
• Experience in Software as a Service (SaaS) and MSFT Dynamics 365 (Service or Sales module).
• Strong experience in a dynamic product management role as part of a matrix operational environment.
• Proven success in overseeing all elements of the product development lifecycle.
• High effectiveness in managing cross-functional teams.
• Strong presentation, public speaking skills to senior executives and written communication skills.
• Strong analytical skills along with project management and planning skills.
• Excellent communication, presentation, and negotiation skills, with the ability to influence and collaborate with stakeholders and partners.
• Proven track record of delivering results, managing complex projects, and supporting cross-functional teams.
• Analytical, and creative thinker, with a customer-centric and solution-oriented mindset.
• Self-motivated, adaptable, and resilient, with the ability to work in a fast-paced and dynamic environment.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 132,900.00 to 192,750.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.