Sr. Manager - SRE , Development

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

We're looking for a curious and innovative Site Reliability Engineer to join our team at Visa. Here, you'll be part of a diverse group of problem-solvers who ensure billions of transactions flow seamlessly across the world's largest payment network. 

What You'll Do
    • Lead Investigations: Use your detective skills to solve complex technical puzzles and prevent future incidents.
    • Drive Innovation: Contribute to our evolution from traditional application to cloud-native solutions.
    • Collaborate Globally: Work with talented engineers across the world to build, support, and deploy application services. 
Why You'll Love It
    • Growth Opportunities: Regular learning sessions, mentorship programs, and exposure to cutting-edge technology.
    • Work-Life Integration: Hybrid work model (2-3 days in office) with flexible scheduling.
    • Inclusive Culture: Join a team that actively promotes diverse perspectives and collaborative problem-solving. 
Your Experience & Skills
We encourage you to apply even if you don't meet every requirement. We value potential and enthusiasm over perfection.

Core Skills (Some combination of):
    • Programming Languages: Basic knowledge & experience with C++, Java, Python, JavaScript, HTML, CSS. 
    • Application Technologies: Basic understanding on modern application technologies including Tomcat, Apache, Spring Boot, SQS, JBoss, IBM MQ, IBM DataPower, Hazelcast, Flink, Connect Direct, and SSL. Skilled in designing .
    • Systems and Networking:Basic knowledge of Linux/Unix systems and networking. Basic knowledge on cloud platforms such as AWS, Azure, and GCP for scalable and resilient infrastructure solutions.
    • Containerization and DevOps: Basic knowledge in containerization technologies like Kubernetes and Docker.
    • Monitoring and Logging: Basic knowledge in monitoring and logging systems including Prometheus, Grafana, Datadog, and the ELK stack. 
Technical Areas You'll Grow In:
    • Observability & Performance: Master advanced monitoring, tracing, and performance optimization techniques.
    • Automation & Intelligence: Build smart alerting systems and automated remediation workflows.

What Makes You Thrive:
    • You're energized by solving complex problems.
    • You believe in automation over manual processes.
    • You enjoy mentoring others and sharing knowledge.
    • You're comfortable with ambiguity and rapid change.
    • You value building reliable systems over quick fixes.
 Job Responsibilities
    • Build in-depth expertise on the 24*7 systems of Visa that support our merchants, Developers, Support team.
    • Support & publish the issues within SLAs for established issue priorities, fix issues/bugs.
    • Collaborate with the cross functional team ,development and product team to improve the overall development process.
     Support and track the  production support activities to enhance efficiency and productivity.
    • Participate in post-release monitoring and validation. Collaborate with the DEV team to ensure no “release issues” occur in PROD.
    • Manage the team who does the application and infrastructure performance plans/models for a highly scalable, low-latency, highly-available, and high-throughput payment processing system.
    • Contribute to capacity planning and disaster recovery exercises.
    • Support in triaging and troubleshooting of performance degradation incidents in the production environment with multiple stakeholders in regular intervals.
Required Skills
    • Basic Coding Knowledge in programming languages like Java/Python and scripting languages.
    • Should have experience in defining production baselines regularly and reliability of system.
    • Ability to work independently and with managing a small set of engineers .
    • Professional work experience in highly scalable web services.
    • Exposure to containerized micro-services architecture and stacks is an added plus.
Preferred Skills
    • Understanding of Disaster Recovery methodologies.
    • Experience working with Agile teams.
    • Knowledge of monitoring tools like Splunk/Keynote/Graphana is added plus
    • A Bachelor's degree in Computer Science or Engineering; a Master's degree is a plus.
    • Experience working in fast-paced 24*7 environments.
    • Excellent oral and written communication skills.
    • Knowledge of GenAI, Chatgpt,LLM is a plus
 The Team Culture
You'll join a collaborative team that:
    • Celebrates diverse perspectives and approaches to problem-solving.
    • Values teaching and learning from each other.
    • Promotes work-life balance and sustainable on-call rotations.
    • Encourages innovation and experimentation.
    • Champions personal growth and career development.
Impact & Growth
In this role, you'll:
    • Shape the reliability standards for global payment systems.
    • Mentor and be mentored by talented engineers.
    • Drive automation and observability initiatives.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications
• 8+ years of relevant work experience and a Bachelors degree, OR 11+ years of
relevant work experience

Preferred Qualifications
•13 to 16 Yr years of work experience with a Bachelor’s Degree or more than 12
years of work experience with an Advanced Degree (e.g., Masters, MBA, JD, MD).
•People manager skills is an added advantage , 
•Bachelor's or Master's degree in Computer Science or related field, or equivalent
experience.•We value hands-on experience and continuous learning over specific degrees.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.