Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

This position serves as a project and implementation manager, as well as a deep subject matter expert to clients (financial institutions or third-party technology platforms) who have signed up for Visa Commercial and Money Movement Solutions’ suite of products such as B2B Connect, Visa Direct and potentially other card-based solutions. This is an individual contributor responsible for managing complex project and product delivery and taking a broad perspective to identify innovative solutions, using a variety of options from API integration, batch file processing and web portal system features, to meet our clients’ needs.  This role serves to understand, gather and document our client’s project requirements while providing system implementation, training and expert consultation on CMS product features and functionalities.

In this role, you are expected to:

• Provide quality project management and implementation support to Visa financial client institutions, processors and/or third-party platforms to ensure client expectations are exceeded.
• Lead projects for Visa B2B Connect, Visa Direct, and from time-to-time, other Commercial and Money Movement applications and platforms, including establishing clear project plans, status and expectation setting for technical migration activities.
• Create and maintain implementation best practices for money movement and commercial card products using project management methodology and payments industry knowledge.
• Coordinate directly with clients to understand product setup requirements, and facilitate product installations, conversions and maintenance requests without client impact.
• As a subject matter expert, acquire and maintain a deep understanding of our products to train and consult customers and internal stakeholders on optimum delivery and adoption.
• Prepare and maintain detailed project scope documents, project plans with risk/mitigation plans, status reports, and issue log.
• Report client project accomplishments and deliverables to management on weekly or monthly basis and consistently log project progress on Microsoft Dynamics, Teams and/or SharePoint.
• Build and enhance strong customer relationships with key Visa financial client institutions, technology providers and internal stakeholders.
• Represent client change requests, system or operational requirements, negotiate and manage expectations internally and externally.
• Manage alignment with client’s tactical and strategic initiatives while balancing against Visa deliverables and commitments.
• Proactively identify opportunities and implement recommendations to increase service quality and/or efficiency. 
• Work independently with minimal guidance for own assignments, be resourceful and must be able to take the initiative to resolve challenging and complex problems within the established deadlines.
• Stay current with industry and client trends and maintain a strong knowledge of Visa payment products and services.
• While the role is based in Singapore, you will be providing services to clients across the Asia Pacific region.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

• Bachelor’s degree in computer science, information technology or equivalent qualification, with 12+ years of progressive career experience.
• Minimum 10+ years of experience in project management and/or implementation support in the payments, or financial technology industry.
• Extensive experience with Cash Management solutions, domestic and international fund transfers where SWIFT is a fundamental requirement.
• Strong knowledge of SWIFT standards and file formats for instance, MT103, MT202, MT900 series, ISO20022, PACS, JSON, XML and other ISO message formats.
• Strong experience with API implementations and technology such as HTML, JSON, XML, SQL along with tools such as SOAP UI and Postman.
• Strong experience with data-interfacing or batch file projects to downline platforms for reporting and reconciliation of commercial data.
• Good knowledge of secure communication protocols such as SFTP, FTP/S and HTTPS.
• Must be able to independently understand technical documents such as client facing guides and/or messaging specifications.
• Ability to break down problems into solvable components and utilize existing support mechanisms to resolution.
• Ability to apply project management methodology to effectively manage and prioritize projects under minimal supervision.
• Strong ability to multi-task, organize, manage, and implement complex projects with minimal oversight.
• Functional implementation experience, business analysis. testing, training, or technical support experience in a client-facing role.
• Excellent verbal and written communication skills, attention to detail and interpersonal skills in negotiating and influencing internal and external stakeholders.
• Ability to communicate clearly with senior leadership or market teams on project status and action items.
• Excellent presentation skills and ability to build effective and clear presentation materials.
• Demonstrated expertise in using standard MS Office tools (E.g., MS Project, Excel, PowerPoint, Word, Visio, etc.).

What will also help:

• The preferred candidate will have broad operational experience relating to cross border and domestic payments and be able to relate the operational needs of the client to their business drivers. The individual is committed to excelling with partners, with a record of accomplishment in understanding, anticipating and delivering the client’s needs. The ideal candidate leads by example, taking accountability to organize across the company to deliver at the highest standard.
• Previous experience in roles such Software Development, Technical Support or Presales is a plus.
• Experience with Credit card solutions such as Central Travel Account, Virtual cards is an added advantage.
• Knowledge in credit card processing and card processing systems is a plus.
• Basic knowledge of contracts, participating agreements, enrollment forms and/or MSAs a plus.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.