Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.
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What The Senior Contracts Manager Does at Visa:
Position will develop and drive to completion complex commercial agreements such as card issuer agreements, merchant acceptance agreements, emerging products agreements, co-brand agreements, and service agreements, etc.
Responsibilities
This role will partner with the various stakeholders throughout Visa to develop and manage complex commercial agreements and contracts from approved financial proposals. This role requires knowledge of industry best practices (in this case, both legal drafting and contract management practices), and calls for deep collaboration and partnership with cross-functional senior leadership across Legal, Finance, Product and Sales. Specifically, this person will be an advocate for the Sales organization (e.g. Co-branding, Financial Institution Sales, Debit Processing Services, Prepaid, Commercial card, and Merchant Acceptance, etc.) while working closely with Finance, Legal and Audit.
The ideal candidate will be self-directed, analytical, and a strategic thinker with experience in the payments industry.
Key Responsibilities:
Draft and drive to completion complex commercial agreements that achieve business objectives, and continue to support those business relationships once agreements are consummated
Focus will be drafting and processing client agreement types with high volume of requests, including the master client incentive agreements, and supporting addendums to client incentive agreements to achieve Visa’s value-in-kind services strategy. Reviewing services addendums for adequate legal and business terms and conditions. Responsibilities include the administrative portion of contract support for these agreements and addendums – tracking, logging, reporting.
Support will primarily be to internal client – the North America Visa Sales division in the United States
Manage mailbox from internal clients and provide responses and guidance, considering time zones and assessing urgency of requests
Liaise with Sales, Finance, Legal, and Audit to ensure contracts are developed consistently and approved promptly
Identify opportunities to improve process and add additional value to our stakeholders and partners
Contract development, contract approval coordination, contract file and database management, recurring and ad hoc reporting, etc.
Participate in special assignments and provide ad hoc support and reporting as required
Why this is important to Visa:
The Senior Contracts Manager is a subject matter expert on drafting and client contracts management process, and as such, will be responsible for providing training regarding the contract process to internal stakeholders. The Senior Contracts Manager must be able to identify and implement process improvements for more than one existing contract type CCM supports. The role calls for deep collaboration and partnership with leadership across Legal, Finance, Sales, Product, Client Services, and other internal stakeholders.
This role is vital in helping Visa to understand and deliver against the goals of our key clients, allowing Visa to provide the right service enablement and partnership that recognizes client specific requirements and ultimately enables and supports client business.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications
Basic Qualifications
•Bachelor's degree at minimum, J.D. from accredited law school highly preferred or equivalent experience. If not J.D., an Advanced Degree in specific applicable field preferred (e.g., MBA, Masters in Finance, Analytics, etc.)
Preferred Qualifications
•6+ years extensive previous contract drafting experience required (preferably at
a company of the same size) – candidate must come in as expert contract
drafter
•Relevant and transferable experience at a Fortune 500 or large-scale
corporation or law firm
•Strong understanding of payments industry and Visa Products and Services
•Background, knowledge, and experience with some or all of the following is
preferred: the payment services industry and related credit and debit
processing industries, banking and financial institutions laws and regulations,
antitrust and competition law, technology and digital payments, fintech.
•Prior experience in a dynamic, fast-paced work environment required
•Proven ability to work independently and proactively, as well as collaboratively
with minimal supervision, and engage directly with senior executive
management and leaders across various functions throughout Visa
•Fluent in English. Excellent written and verbal communication skills. Great
interpersonal and negotiation skills. Proven ability to build strong working
relationships with internal clients at all levels of management
•Manages well under pressure and tight deadlines
•Must be comfortable handling a high volume of fast-moving requests and
competing priorities
•Strong attention to detail and ability to multi-task
•Superior analytical, pragmatic and problem solving, and writing skills and
experience
•Skill, experience, and savviness to proactively identify, initiate, and drive
strategic efficiency process improvements to completion, gaining consensus
and influencing behavior cross-functionally and at times across geographical
regions.
•Previous experience with computer applications, such as Microsoft Word,
PowerPoint, and Excel (Required)
•Previous experience with Salesforce, Apttus, or similar contract management
software (preferred), and DocuSign or e-signature tools
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.