Senior Technical Program Manager (Hybrid/Onsite)

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

We are looking for a seasoned and strategic Senior Technical Program Manager to join our Payment Products Development PMO, with a focus on Client Services. Our team is made up of prominent leaders who manage intricate, customer-facing, and enterprise-level software programs and projects.

Essential Functions:

• Oversee the program and project management for one or more complex, high-profile technology initiatives, utilizing an agile framework.
• Collaborate with business and technology experts to define scope, create resource, hardware, and software estimates, develop budgets and delivery plans, and produce funding approval documentation.
• Facilitate technical discussions with multiple teams, communicate complex issues, and collaborate with technical and business stakeholders to achieve the program and project objectives and success criteria.
• Partner with various stakeholders to conduct quarterly planning, conduct reviews, remove impediments, and manage change controls.
• Manage project financials, including alignment to budget, forecast, and actuals.
• Escalate and manage delivery impediments, risks, issues, and changes that could impact project delivery.
• Ensure projects comply with the organization's Agile Methodology, compliance and controls, and maintain quality project artifacts.
• Establish a baseline communication plan and deliver timely communications tailored to appropriate audiences.
• Achieve project goals by collaborating with stakeholders at all management levels across the organization, including architects, strategists, technical IT subject matter experts, business partners, vendors, and senior management.
• Demonstrate skills in conflict management and negotiation to achieve project goals and develop trust with stakeholders.
• Foster teamwork and promote a culture of openness and flexibility.
• Exhibit a passion for continuous improvement opportunities and promote positive change within the organization.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications:
• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:
• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• In-depth knowledge of the Scaled Agile Framework (SAFe).
• Expertise in managing the implementation of extensive SDLC projects.
• Strong leadership qualities, organizational skills, and the ability to adapt quickly to effectively manage issues and complex situations.
• Proficient in communicating complex technical and business issues and solutions to various organizational levels, both internally and externally.
• Excellent verbal and written communication skills, particularly in conveying technical and business issues and solutions to multiple organizational levels.
• Strong teamwork, interpersonal, and relationship-building skills.
• Ability to delegate tasks, ensure successful task completion, and influence without direct authority to achieve necessary goals.
• Capability to work independently while seamlessly integrating activities with other teams when needed.
• Proficiency in Jira, Jira Align, Clarity PPM, Tableau, SharePoint, and Microsoft Teams is preferred.
• Experience leading Genesys or Microsoft Dynamics projects is an advantage.
• Agile Project Management certifications are preferred.
• A concentration in Computer Science or a related technical discipline.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 143,200.00 to 207,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.