Senior Product Manager, Disputes

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

As the Senior Manager of Disputes Product Management, you will be an individual contributor, responsible for our global Visa Dispute Management Service. This service manages disputes on behalf of our issuing clients. This global role involves collaborating across all regional sales, product and client services teams at Visa to drive and grow the business.

Your role will encompass a variety of responsibilities, from strategic planning guidance to selecting functions and features, and supervising tactical activities. In collaboration with the DPS Disputes Platform Management team, you will strategize, develop, and roll out dispute management product/features, while enhancing existing capabilities in line with product strategy and roadmap.

This position also involves working closely with teams across Dispute Operations and Support, Client Services, Sales, Marketing, and Finance. Your ability to communicate effectively and maintain strong relationships will be key to driving the success of our dispute management business.

This role will be based out of Highlands Ranch, Colorado and will report directly to the Senior Director of Disputes and Payment Account Solutions at DPS.  (Other options are Atlanta, and Austin TX)

Responsibilities

• Product Leadership: Own and operate a multi-million dollar global business, Visa Dispute Management Service (VDMS)

• Revenue Growth: Work with Account Executives, Client Success Managers, Implementation Managers and other Product team members to drive revenue growth for Visa’s Value Added Services business.

• Product Strategy and Roadmap: Manage product strategy, roadmap and prioritization to continually enhance “on behalf of” dispute management services with strong business cases and requirements.

• Sales Training and Support:  Perform sales trainings and participate in key client presentations to create new business opportunities and achieve revenue goals. Clearly articulate the value of the product and seek opportunities to connect client needs with product offerings. Participate in client business reviews, sales presentations and roadmap webinars to identify revenue growth and enhancement opportunities.

• Go-to-Market Commercialization:  Develop go-to-market strategies and plans for new markets, client segments and services.  Drive the execution of product launches and enhancements across all regions. Contribute to  product positioning and messaging, set direction for marketing and sales plans, and help develop collateral and sales materials with commercialization and marketing teams.

• Product and Market Analysis:  Drive efforts to measure and quantify product performance, client metrics and market opportunities.  Partner with finance, analytics, and research teams to execute client and market research.  Distill market research to inform strategic decisions and evangelize results to corporate-wide stakeholders.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications

• You have 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• You have 5+ years of product management experience launching, building, and growing financial services, technology or payments products
• You have experience leading cross-functional teams
• You have excellent problem-solving, organizational, analytical and influencing skills
• Proven ability to take initiative and build strong, productive relationships
• Strong verbal, written, and interpersonal skills are required.
• You are proficient in all MS Office applications (Excel, Word, PowerPoint and Access) with advanced Excel spreadsheet skills.
• Ability to travel for business may be required (10% travel)
• Knowledge of the payments industry (including payment processing, back office operations and disputes) a plus  MBA or advanced technical degree
• Experience working with global and regional teams.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 135,500.00 to 170,050.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.