Company Description

Fascinated by the future and captivated by technology? Smart, driven and want to make a difference in the world? You will fit right in.

By joining one of our teams at Visa Payments Limited, a division of Visa Inc since 2019, you’ll have an opportunity to shape the payments experience globally. Being part of Visa, the world’s leader in digital payments technology, our mission is to connect the world through the most creative, reliable and secure payment network, enabling individuals, businesses, and economies to thrive. 

Visa Payments Limited is a financial technology business that provides cross-border payment processing services to banks and payments businesses across six continents through its global network.

Individuality fuels our brand and our global team – we are proud that we are a talented team of 18,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life both within and outside of the office, and whether it is taking advantage of agile work schedules or our wellness programmes, Visa Payments Limited and Visa Inc. respects and encourages meaningful work/life balance for everyone.

If you think you could support the Visa family by joining Visa Payments Limited as a Operations Analyst, we want to hear from you.

You're an individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

What’s it all about?

This is a Business and Product analysis role focusing on designing the “Send to Wallet” Network solution capabilities and services, supporting and completing key service integration activities, gathering, and interpreting business requirements, and identifying and building improvements to our Payments Network Product platform, as well as supporting Product and Delivery teams.

The Visa Payments Network Product team key activities are related to integration and delivery of Partner implementations (onboarding, enhancements, remediation) and new Product features development, to achieve global reach and global settlement for Wallet cross border transactions and best in class Payment capabilities for our clients.

What we may expect of you, day to day.

• Be a key voice in shaping and maintaining best practices for our Payments Network, including payload design, logical data modelling, implementation, metadata, and testing guidelines.
• Business analysis for development of robust data models downstream of backend services, to support Network Partner onboarding, internal reporting, machine learning, large language models, as well as Payment metadata and Validation use cases.
• Lead best practice analysis of payment message specifications, rules, payment data mapping, behaviours and capabilities across multiple payment schemes and financial institutions, onto the Network Platform, contributing to the design and scalability of API services and that measure the performance of our Network product suite.
• Collaboratively set standards and work with data across Visa, fostering knowledge sharing and continuously improving data practices
• Gather and refine requirements for Payment Network partner integrations based on specific network partner considerations and client demand by creating, and leveraging templates to standardise the Network Platform, including Partner Network UI/UX Platform (activities outlined in the Payments Network Product handbook).
• Conduct user research to gather insights on user behaviour and preferences in relation to Payments Network frontend platform usability and user experience.
• Support the standardisation of non-card (Account and Wallet) Payment Network across multiple markets and countries.
• Enhance Network Platform to sustain standardised API services, including connectivity, validations, field mapping, and new Network Product components where relevant.
• Scope, build and lead through others the re-architecture of Payments Network domain across Product and Operations (including data about Partners, payment schemes and mobile wallets we are connected to, data about demands and preferences of our customers from the Payments Network)
• Attend workshops with Network Partners, Operations, Technology, and other relevant Stakeholders within the payments product chain to discuss and resolve any gaps or issues identified within the analysis to minimise deviations in the specifications.
• Present complex and critical network feature demos to relevant stakeholders.
• Participate in Agile / Scaled Agile ceremonies such as sprint planning, daily stand-ups, sprint demos.
• Support product owners with backlog grooming and refinement.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

• You have demonstrable experience across multiple systems and project types within the financial services / payments industry, ideally in cross border payments, with a good understanding of payment message standards and rules, payment schemes incl. mobile wallets, payment processing technologies and regulations.
• You have good technical understanding of web applications and APIs including swagger, XML, JSON schemas, to help the team integrate with other providers and to design our technical system in the best way.
• You have an eye for UI/UX (strong sense of UX and attention to UI details). Design skills are a clear desired bonus.
• You have strong knowledge of MS-Office products specifically Excel, Project Visio.
• You have demonstrable ability to create and customize pivot tables to summarize and analyse large datasets, interpret data, identify trends, and draw meaningful insights.
• You have strong problem-solving skills to address data-related issues and optimize data processes.
• You have proven experience working in an Agile methodology environment (i.e. SCRUM). Scaled agile methodology knowledge is a desired bonus.
• You can use different data points, both qualitative and quantitative, to identify, diagnose and prioritise problems and opportunities to solve them.
• You’re hands on, and you’d do everything you can to make the team and the product successful. You get it done.
• You are self-driven, you deal well with ambiguity, you are constantly curious about our industry, technology, and the world and you can help pave the way for things that have not been done before.
• You enjoy working with cross functional fast-moving teams, are passionate about collaboration and serving our customers.
• You are committed to continuous improvement, proactively identifying opportunities, and addressing challenges in your work and the work of others.
• You have strong written and verbal communication skills including technical writing skills.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.