Skip to main contentA logo with &quat;the muse&quat; in dark blue text.

Sales and Solutioning Workforce Optimization Senior Manager

AT Visa
Visa

Sales and Solutioning Workforce Optimization Senior Manager

San Francisco, CA

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

We are seeking a highly skilled and motivated Sales and Solutioning Workforce Optimization Manager to join our dynamic team. This role is pivotal in driving organizational design and optimization, analyzing productivity, and managing workforce planning and budgeting for our Global VD Sales and Solutioning team. 

Want more jobs like this?

Get Management jobs in San Francisco, CA delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.

Essential Functions

Organizational Design and Optimization: 

  • Partner with the regions and your PBP to develop and implement strategies to optimize the organizational structure. 
  • Identify and address inefficiencies within the team to improve overall performance. 
  • Collaborate with leadership to align organizational design with long term business goals. 
  • Productivity Enhancement: 
  • Analyze and build productivity metrics across the Global VD Sales and Solutioning team. 
  • Suggest and help with the Implementation of best practices and tools to enhance team efficiency and effectiveness. 
  • Monitor and report on productivity improvements and outcomes. 

Head Count Analytics: 

  • Conduct detailed head count analysis to support workforce planning and decision-making. 
  • Provide insights and recommendations based on head count data to optimize resource allocation. 
  • Track and report on head count trends and their impact on business performance. 
  • RACI (Responsible, Accountable, Consulted, Informed) Framework: 
  • Develop and maintain RACI matrices to clarify roles and responsibilities within the team. 
  • Ensure clear communication and accountability across all team members. 
  • Facilitate regular reviews and updates of RACI matrices to reflect changes in team structure and responsibilities. 

Workforce Planning: 

  • Lead workforce planning initiatives to ensure the team is adequately staffed to meet business needs. 
  • Align with the FBP and the Leaders to ensure the budgets for the Sales and Solutioning team, are alignment with our business goals. 
  • Provide regular workforce planning reports to senior management. 

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications
8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications
9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD

  • Bachelor's degree in Business Administration, OD, or a related field. MBA or advanced degree preferred.
  • Proven experience in organizational design, workforce planning, and productivity enhancement.
  • Strong analytical skills with the ability to interpret complex data and provide actionable insights.
  • Excellent communication and interpersonal skills.
  • Proficiency in workforce planning and analytics tools.
  • Ability to work collaboratively with cross-functional teams and senior leadership.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 149,900.00 to 217,500.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Client-provided location(s): San Francisco, CA, USA
Job ID: 983c8744-b850-4894-a62f-eb99d3c44974
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Long-Term Disability
    • HSA With Employer Contribution
    • On-Site Gym
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Health Reimbursement Account
    • Mental Health Benefits
    • Virtual Fitness Classes
    • HSA
  • Parental Benefits

    • Fertility Benefits
    • Family Support Resources
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
    • Happy Hours
    • Casual Dress
  • Vacation and Time Off

    • Paid Holidays
    • Paid Vacation
    • Volunteer Time Off
    • Summer Fridays
    • Leave of Absence
    • Personal/Sick Days
  • Financial and Retirement

    • 401(K)
    • Relocation Assistance
    • Performance Bonus
    • Stock Purchase Program
    • Company Equity
    • 401(K) With Company Matching
    • Financial Counseling
  • Professional Development

    • Shadowing Opportunities
    • Access to Online Courses
    • Promote From Within
    • Learning and Development Stipend
    • Tuition Reimbursement
    • Mentor Program
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Lunch and Learns
    • Internship Program
    • Professional Coaching
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)