Payments Team Lead - Weekend Cover

Company Description

Fascinated by the future and captivated by technology? Smart, driven and want to make a difference in the world? You will fit right in.

By joining one of our teams at Visa Payments Limited, a division of Visa Inc since 2019, you’ll have an opportunity to shape the payments experience globally. Being part of Visa, the world’s leader in digital payments technology, our mission is to connect the world through the most creative, reliable and secure payment network, enabling individuals, businesses, and economies to thrive. 

Visa Payments Limited is a financial technology business that provides cross-border payment processing services to banks and payments businesses across six continents through its global network.

Individuality fuels our brand and our global team – we are proud that we are a talented team of 18,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life both within and outside of the office, and whether it is taking advantage of agile work schedules or our wellness programmes, Visa Payments Limited and Visa Inc. respects and encourages meaningful work/life balance for everyone.

If you think you could support the Visa family by joining Visa Payments Limited as a Operations Analyst, we want to hear from you.

You're an individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

• Oversee the daily operations of the Cardiff payment team, ensuring that daily tasks are carried out and queries are answered promptly.

• Manage the weekend schedule, ensuring two team members are always available to cover and alerting management if this is not possible.

• Approve payments, including Faster Payments, International Payments/SWIFT, ACH domestic payments, and global real-time payment schemes, in line with agreed cut-offs.

• Approve incoming liquidity within agreed timescales.

• Assist and support the team with general investigations and correctly resolve payment exceptions (e.g., rejections, returns, failures, etc.).

• Approve Network Partner statements, investigating and resolving any discrepancies.

• Correspond and liaise with Network Partners through email, telephone, and the SWIFT network to resolve issues promptly and minimize service/client impact.

• Develop an in-depth understanding of the payment platforms and our Network Partners across the globe.

• Actively seek to improve processes, workflows, and tooling.

• Support the identification, management, and resolution of service-affecting incidents.

• Effectively manage your time and that of the payment specialists to ensure all critical tasks are completed and deadlines are met.

• Collaborate with other internal teams, including Compliance, Reconciliation, Incident Management, and Customer Support, to ensure issues are resolved in a timely manner.

• Report on daily challenges, workloads, and improvement ideas.

This is a hybrid position. You will be working weekends as well as 3 days mid week. Either Wednesday to Sunday or Saturday to Wednesday.

Qualifications

Preferred Qualifications

Proven experience as a Payment Team Lead or Analyst

• Strong analytical and problem-solving skills
• Proficiency in banking software and payment processing systems
• Excellent attention to detail and accuracy
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Knowledge of compliance standards, international payment schemes and regulatory requirements
• Experience working as part of a global team
• Experience working with Central Banks

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.