Payment Specialist - Weekend Cover

Company Description

Fascinated by the future and captivated by technology? Smart, driven and want to make a difference in the world? You will fit right in.

By joining one of our teams at Visa Payments Limited, a division of Visa Inc since 2019, you’ll have an opportunity to shape the payments experience globally. Being part of Visa, the world’s leader in digital payments technology, our mission is to connect the world through the most creative, reliable and secure payment network, enabling individuals, businesses, and economies to thrive. 

Visa Payments Limited is a financial technology business that provides cross-border payment processing services to banks and payments businesses across six continents through its global network.

Individuality fuels our brand and our global team – we are proud that we are a talented team of 18,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life both within and outside of the office, and whether it is taking advantage of agile work schedules or our wellness programmes, Visa Payments Limited and Visa Inc. respects and encourages meaningful work/life balance for everyone.

If you think you could support the Visa family by joining Visa Payments Limited as a Operations Analyst, we want to hear from you.

You're an individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

• Execute daily payment processing tasks, including Faster Payments, International Payments/SWIFT, ACH domestic payments, and global real-time payment schemes, ensuring compliance with agreed cut-offs.

• Manage incoming liquidity within agreed timescales.

• Conduct investigations and resolve payment exceptions (e.g., rejections, returns, failures, etc.) accurately.

• Upload Network Partner statements, investigating and resolving any discrepancies.

• Correspond and liaise with internal teams as well as directly with Network Partners to resolve issues promptly and minimize service/client impact.

• Develop a basic understanding of the payment platforms and our Network Partners across the globe.

• Identify and suggest improvements to processes, workflows, and tooling.

• Support the identification, management, and resolution of service-affecting incidents.

• Collaborate with other internal teams, including Compliance, Reconciliation, Incident Management, and Customer Support, to ensure issues are resolved in a timely manner.

• Report on daily challenges, workloads, and improvement ideas to the Payment Team Lead.

This is a hybrid position. You will be working weekends as well as 3 days mid week. Either Wednesday to Sunday or Saturday to Wednesday.

Qualifications

Preferred Qualifications:

• Basic understanding of banking software and payment processing systems
• Strong analytical and problem-solving skills
• Excellent attention to detail and accuracy
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Knowledge of financial regulations and compliance standards is a plus
• Willingness to learn and adapt to new tasks and responsibilities
• Enthusiasm for learning and developing skills in payment processing

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.