Payment Card Design and Standards Analyst

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

This position will develop into a subject matter expert, offering consultative support on Card Design reviewing applications / processes, while applying learning and knowledge of Visa’s Product Brand Standard rules with different criteria.

What we expect of you, day to day:

• Collaborate as a team player
• Create and review card design cases which are submitted from Card Manufacturers or Issuers
• Respond to queries with a customer-focused lens and engage with internal teams as needed
• Ensure cases and requests are managed within the agreed Service Level Agreements
• Provide reporting to management on an ad-hoc basis
• Create and maintain process documentation and other materials such as internal guides for key stakeholders
• Identify and propose process improvement opportunities and have a focus on continuous improvement
• Exercise flexibility and ability to adjust with new demands
• Share and leverage best practices across the team

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

• Visa experience or knowledge of the payments industry is highly preferable
• Knowledge of the Authorisation/ Authentication process is highly preferable
• Strong verbal, written, and interpersonal skills required
• Proven client presentation skills
• Proactive, curious, problem solver with experience of being a self-starter and a willingness to learn
• Experience working in data analysis and/or insight delivery with a proven record of creating business value from data
• Basic level of manipulating data from a variety of sources - Big data skills (Hadoop, Hive, Spark) and/or SQL skills is an advantage
• Experience visualizing data with tools such as Tableau or Power BI
• Must be proficient in all MS Office applications with advanced Excel spreadsheet skills
• Excellent spoken and written command of English
• Knowledge of additional European language(s) is an advantage

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.