Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Visa Client Services team develops and supports Visa's contact center and client support applications, which are used by our business partners to service our Visa clients worldwide on a 24 by 7 basis.

The Senior Software Engineer – Operations position within the team is an individual contributor role based in our Warsaw, Poland office. The successful candidate is expected to be a .NET applications support and maintenance subject matter expert within the Cardholder Applications Development team. The selected candidate will be fully responsible for both production support and operational excellence of services built on full stack technologies.

Responsibilities:

• Providing level 2 and 3 support to resolve incidents in accordance with the agreed service level agreement.

• As part of the Operations team, maintaining both internal and vendor-managed applications to meet our standards.

• Ensuring all data privacy requirements are captured and kept current in the Data Privacy Tool.

• Remediating security vulnerabilities reported for the application within the given timeframe.

• Performing tasks in line with IAM policies and procedures.

• Collaborating with vendors and the Operational Resiliency team to conduct service impact assessments and define recovery metrics for applications.

• Reporting noncompliance situations

• Ensuring operational excellence for full stack services.

• On need basis provide support during off-work hours to ensure critical and high-priority incidents are resolved within the service level agreement.

• Maintaining strong communication to keep the project team and stakeholders informed.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• At least 3 years of experience in developing and supporting full stack solutions.
• Knowledge of these frameworks and technologies (preferred):
  .NET, C#
  Angular or React
  AWS or equivalent cloud technologies
  SQL
  MongoDB or Kafka
  CI/CD
• Skills in performance optimization and automated unit testing
• Excellent communication skills (oral and written)
• Familiarity with agile methodology (preferred)
• Strong analytical skills

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.