Manager (Client Engagement and Sales Operations)

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Job Description

The Client Engagement and Sales Operations position works closely with Tier 3 institutions, communicating sales initiatives, Visa strategic guidelines, key products and solutions, problem solving, day-to-day execution of Sales Operations activities, and hosting mass engagement webinars.  Support the Digital Sales team with reporting, sales analysis, and compliance. Responsible improving and implementing sales processes to best serve Digital Sales in the Asia Pacific markets. Analyses, determines, coordinates, and implements efficient client engagement processes and standards. Responsible to centralize, manage and resolve core Visa Business Operations and administrative work directly with clients in the region.  This position handles details of a confidential and critical nature.

Key Responsibilities:

• Provide day-to-day Visa business support and administration – deal execution, compliance matters, sales operations with clients for all countries in the Asia Pacific region with Digital Sales clients
• End-to-end financial modelling of growth agreements in standard and bespoke approach
• Coordinates with multiple departments and functions to assure appropriate information flow and understanding of overall process improvement direction
• Ensure appropriate delivery times by internal units (marketing, risk, accounting, finance and compliance) and be the main liaison with internal units of such to both internal and external client requests
• Communication to clients of sales initiatives, Visa strategic guidelines, and key products and solutions, etc.
• Review existing business process to improve turnaround time and automate, if applicable, to ensure a better service to clients
• Present, facilitate and lead assigned Sales process improvements activities using data gathering and analysis, problem solving, and project management skillsets
• Collaborates with functional areas to develop and maintain performance metrics, measurements, methods and targets
• Work with process owners to create and improve Visa’s metrics and goals.
• Develop strong conflict management skills in order to work effectively with a large range of teams to develop accountability, transparency, and rapid fact-based decision making.

Why this is important to Visa

Through enabling digital payments, Visa supports the communities and economies that we are part of.  Visa works with its clients, governments and other partners to make this happen.

Digital Sales is the next step in the evolution of our sales and service approach within the AP region. In this role, you have an opportunity to reshape and renew how we take care of our clients who we manage on a portfolio basis. You will also have a critical part in supporting the initiatives across geographies and functions to optimize our sales approach.

Qualifications

• Bachelor’s Degree or equivalent work experience
• Minimum 8 years of relevant experience
• Strong data, analytical, problem solving and project management skills
• Excellent communication skills - customer focused with ability to work collaboratively with several teams simultaneously
• Curious and competent to understand complex Visa Business process and to resolve and coordinate client issues end-to-end.
• Strong proficiency with Microsoft Office, Eloqua and other CRM tools
• • Foundational understanding of Payment Flows, Payment Systems and VisaNet
• • Must be able to exercise good judgment regarding information which may be confidential.
• Excellent communications skills in both verbal and in written English. Fluency in other Asian language is a plus.
• • Partner and work closely with sales teams across the region in day-to-day execution of sales operations activities
• • The ability to operate effectively and efficiently in challenging circumstances with minimum supervision, in a fast-paced environment
• • Ability to multi-task and prioritize work with excellent attention to detail
• • Solid planning and excellent organizational skills
• • Ability to respond to inquiries or complaints from customers
• • Ability to write reports, business correspondence, and procedure manuals.
• • Ability to effectively present information and respond to questions from senior stakeholders
• • Ability to define problems, collect data, establish facts, draw valid conclusions, leverage on tools and technologies to systematically optimize work flows
• • Self-Motivated and agile
• • Ability to handle change and priorities
• • Strong sense of urgency to take prompt action

Additional Information

Qualifications:

• Bachelor’s Degree or equivalent experience
• Minimum 8 years of relevant experience
• Basic knowledge of Payment Flows, Payment Systems. Knowledge of Visa solutions and VisaNet a plus
• Strong skills in data analysis, problem-solving, and project management
• Excellent communication and teamwork skills
• Proficiency with Microsoft Office, Eloqua, and CRM tools
• Ability to work effectively in a fast-paced environment with minimal supervision
• Strong organizational skills and attention to detail
• Self-motivated, agile, and ability to navigate ambiguity