Implementation Consultant

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

• Spearhead the onboarding process for DPS mobile and other digital projects for Visa client institutions and processors, exceeding both client and internal expectations.
• Engage directly with clients to comprehend their setup needs and ensure the successful installation of new mobile apps or digital products with utmost precision.
• Regularly present reports to management on client project achievements and deliverables.
• Handle complex, non-routine processing and change requests alongside managing short-term tactical and long-term strategic client initiatives.
• Operate as the Project Lead for various internal and external initiatives, employing best practices in Project Management.
• Proactively seek out operational opportunities to enhance service quality and efficiency.
• Cultivate and strengthen positive relationships with key Visa client institutions, processors, and internal stakeholders.
• Develop, maintain, and update detailed project plans, status reports, and issue logs.
• Advocate for client system and operational requirements within internal Visa organizations.
• Take charge of personal workflow assignments, demonstrating initiative to resolve issues and meet deadlines.
• Organize internal Visa resources to ensure commitments are honored.
• Generate, revise, and improve internal support documents to aid both internal and external stakeholders.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• A Bachelor's degree or equivalent experience along with a minimum of 8 years' experience in a customer support role within the financial services, payment card, software, or information services sectors.
• Proficiency in using standard MS Office tools such as MS Project, Excel, PowerPoint, Word, and Visio.
• At least 2 years of experience in either developing or implementing iOS and Android applications.
• Robust project management skills are essential. A Project Management Certification (PMP, Stanford, etc.) is beneficial.
• Excellent time management, organization, and planning abilities.
• Proven success in managing customer relationships.
• The capacity to understand complex technical issues and apply them to business solutions.
• The ability to set priorities, influence others, and manage customer expectations.
• A self-starter with proven ability to deliver results as part of a team, effectively prioritize tasks, and manage multiple tasks under deadlines.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• A demonstrated ability to translate complex technical terms or processes into understandable business language.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 100,700 to 154,600 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.