Implementation Analyst - EU division

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

This role will report to the Global Implementation Management Office and will work as part of the regional Implementation Team to ensure that all project activity is documented within the systems, and that implementation is effectively progressing with no blockers internally within Visa. Cross border payment, and operations experience is an advantage. Day to day activities will include:

• Supporting implementation managers on client and network onboarding programs with project activity

• Creation of tickets to tech teams and tracking progress

• Monitoring transaction activity during testing windows

• Effective management of risk logs and lessons learned catalogues

• Collation of reporting data for ongoing implementation activity

• Supporting process updates and process change controls.

• Enhancement of implementation templates and tools

• Updating process guides and training collateral

• Gather and analyze data to establish baseline performance of the implementations and provide valuable insight to where the opportunities are to improve.

The Implementation team are responsible for managing end-to-end lifecycle of client or network partner implementations (onboarding, offboarding, expansion, and remediation). This role will be responsible for supporting the Implementation Managers on the tracking of multi-workstream activity and analyzing progress to compile effective reporting and communication. This is an exciting period of growth for our Visa Direct Account and Wallet offering, creating a great opportunity for candidates wanting to enhance their certified skillset with project management experience supporting a global team with an emerging local footprint on complex programs. The position will be based in Visa’s Madrid office.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

• Ability to work independently but with a focus on collaboration with fellow team members
• Very strong interpersonal and communication skills (both verbal and written)
• Ability to think holistically and analytically and know when to take which approach
• Business data analysis skills
• Process focused, and detail orientated without losing bigger picture
• Curious and takes ownership of knowledge acquisition and learning path
• Hands on and willing to be flexible and adaptable
• Ability to manage and prioritise own workload
• Ability to communicate clearly and effectively to large and complex stakeholder groups
• Demonstrated good working knowledge of Microsoft Office suite, particularly PowerPoint, Project, Excel and Word are essential
• Working knowledge of Microsoft Power Automate and Power BI preferable
• Experience of project management methodologies and applied knowledge is essential
• Additional languages relevant to regional profile highly desirable.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.