Implementation Analyst

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Responsibilities

• Lead project management of implementations for Visa client institutions and processors in assigned region to ensure customer expectations are exceeded.
• Manage routine and non routine, moderately complex processing and change requests, as well as support client initiatives.
• Act as liaison for the client, provide problem management, proactive identification of processing efficiencies, service change support and system enhancement support.
• Coordinate internal resources to accomplish Visa and client objectives and ensure processing system performance standards are met and that the client perspective is represented within the organization.
• Assess operational opportunities to increase service quality or efficiency.
• Prepare and maintain detailed project plans, status reports, and issues logs.
• Build and enhance positive working relationships with Visa client institutions, processors, and internal stakeholders.
• Represent client system and operational requirements to internal Visa organizations.
• Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines.
• Coordinate internal Visa resources to ensure delivery on commitments.
• Report client project accomplishments and deliverables to management monthly.
• Update and enhance internal support documents to assist internal and external stakeholders. 
• Support biannual business enhancements and all Visa mandates.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

• Experience in project management, especially in leading implementation projects for client institutions and processors in the financial services sector.
• Proven track record of managing both routine and non-routine, moderately complex processing and change requests.
• Strong experience in client relationship management, acting as a liaison and providing problem management and proactive support.
• Demonstrated ability to coordinate internal resources to meet client and organisational objectives, ensuring high standards of processing system performance.
• Ability to assess operational opportunities to enhance service quality and efficiency.
• Skilled in preparing and maintaining detailed project plans, status reports, and issues logs.
• Ability to represent client system and operational requirements to internal teams effectively.
• Experience in coordinating resources to ensure delivery on commitments and reporting project accomplishments to management.
• Competence in updating and enhancing internal support documents to assist stakeholders.
• Familiarity with supporting biannual business enhancements and meeting industry mandates.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.