Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

We are seeking a Director of UX/UI Facilitator with a focus on Human-Centered Design and Strategy Consulting for our Banking/Finance clients in GCC & NALP. This position requires a blend of creative and technical disciplines to lead our team towards delivering superior digital experiences.. The individual will also play an active role in growing the consulting practice through development of team structures, practice disciplines, coaching and mentoring methods while ensuring standardized methodology to proposals, project delivery and project impact measurement.

Key Responsibilities

• Lead the sales and delivery of high impact Product Experience and Design (PxD) projects in GCC & NALP while resolving complex strategic problems and meeting business targets for clients
• Proactively manage Client engagements in key markets to foster value-added services growth
• Lead the planning and delivery of solutions and service line offerings into GCC & NALP, working with Solutions and Hub leaders to address client needs in the region  
• Identify additional client project opportunities and lead the preparation of proposals for new client work
• Oversee and create the user experience (UX) and user interface (UI) solutions for our regio with a focus on human-centered design.
• Work closely with our clients in the banking/finance sectors to understand their needs and create strategies to meet these needs effectively.
• Lead consulting assignments involving user experience design and strategy, user research, information architecture, interaction design, user interface design, and usability testing.
• Promote a culture of continuous improvement in UX/UI design and usability.
• Work collaboratively with cross-functional teams including developers, designers, and product managers to ensure seamless and user-friendly experiences.
• Stay current with the latest UX/UI trends, techniques, and technologies.
• Support in the development and dissemination of knowledge across the wider CEMEA region, in line with the CEMEA VCA Digital and Strategy Lead
• Support GCC & NALP Consulting & Analytics leadership on project and practice economics, value-in-kind forecasts, burn rates, utilization, scorecards and to manage risk and quality of the project deliverables
• Develop IP and knowledge sharing with consulting & data science teams in other regions to incorporate best practice, source analytical or other solutions to bring global perspective to local clients
• Play a leadership role in talent recruitment, coaching and development of consultants

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

• Minimum 10 years of experience ideally with proven experience as a UX/UI Director or similar role.
• Extensive experience in strategy consulting, preferably with banking/finance clients.
• Proficient in design software (such as Sketch, Figma, Adobe XD) and other visual design tools.
• Strong understanding of UX design principles and techniques (e.g. Human centered design, HCD).
• Excellent leadership skills with the ability to manage and inspire a team.
• Exceptional communication and presentation skills.
• Bachelor's or Master's degree in Design, Computer Science or related topics
• Experience driving large-scale change management initiatives either in a consulting or practitioner capacity
• A combination of local/regional (GCC & NALP) and global experience in financial services is strongly desired
• Ability to develop strategies and activities to increase effectiveness of programs based on performance
• Excellent communication, story-telling and presentation skills
• A strong attention to detail and commitment to quality
• Relationship management skills – should be able to manage internal and external stakeholders at senior levels
• Able to travel frequently and work on client site for extended periods across GCC & NALP
• Fluency in English mandatory. Additional language skills (Arabic or French) are preferred.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.