Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Description on CCM: Client Contract Management (CCM) oversees the contracting process, from drafting and negotiation to approvals, execution, auditing, and reporting. Continuously audited internally and externally, CCM ensures contracts compliance with Visa's corporate policies and industry regulations while seeking process improvements.

Overview: We are seeking a detail-oriented, proactive individual to join our Client Contract Management (CCM) team within the Client Services organization.

Responsibilities

• Managing the contract process for designated agreements to ensure alignment with Visa’s corporate policies and operating standards. Ensuring that contracts are comprehensive, precise, and reviewed and approved in accordance with regulatory and audit requirements (e.g., Internal, SOX).

• Contract Management Reporting: Providing timely input for contract management tracking and reporting to enable accurate recurring and ad hoc reports for executives, senior management, internal clients, and stakeholders.

• Liaise with various stakeholders including Account Executives, Products, Legal, Finance, Audit etc to ensure that contracts are developed and approved consistently and promptly in accordance with relevant policies and procedures.

• Manage post-contract administration activities including and not limited to distribution of contract information to all necessary stakeholders, handling of hardcopies, contracts filing, database management, audit enquiries, and other post-execution activities.

• Process Improvement: Collaborating with cross-functional teams to identify opportunities to improve the CCM process, adding value for stakeholders and partners.

• Record Maintenance: Keeping diligent records and documents related to contracts to meet audit requirements.

• Mailbox & Workflow Management: Managing the CEMEA mailbox and workflow by distributing notifications.

• Special Assignments: Participating in special assignments and providing ad hoc support as required.

• Contract Distribution: Distributing contracts (pre and post-signature) to appropriate parties.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Qualifications
• Education: Bachelor’s degree or equivalent experience. Minimum of 3-5 years’ experience in a customer support role in financial services, payment card, software, or information services. Legal background is a plus.
• Self-Starter: Proven abilities in organizational, conceptual, and logical problem-solving.
• Customer Focus: Proven ability to establish productive working relationships with colleagues and management at all levels.
• Priority Management: Ability to set priorities, manage customer expectations, and work both as part of a team and independently.
• Problem Solving: Demonstrated ability to work in a complex organization to determine business and customer needs, providing optimal solutions.
• Attention to Detail: Strong attention to detail and ability to multi-task under pressure and tight deadlines is essential.
• Technical Skills: Proficiency in Microsoft Office (advanced Excel, PowerPoint, Word, Outlook). Familiarity with AI gen tools (ChatGPT, Copilot, etc.) is preferred.
• Communication Skills: Excellent communication skills in professional business English (both written and verbal) are required.
• CRM Experience: Experience with Salesforce or Microsoft Dynamics is a plus.
• Industry Knowledge: Understanding of Visa Payment Card Products and Services is a plus.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.