Consultant, Global Client Services Communications & Enablement

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Communications & Enablement Consultant within the Client Services Global Business Operations team will be a results-driven individual with a digital-first approach to content development through skilled writing, visual design, and a passion for process improvement. This role joins the team responsible for both internal and external communications and enablement efforts, working with colleagues from around the world across all facets of Client Services. The team tells the story of how we support Visa’s clients, ways we’re incorporating generative AI into the service journey, and how we’re addressing client feedback across our products and solutions – all to drive our clients’ success. It’s an exciting time to join Visa’s Client Services in a team with high visibility both across the organization and with leadership.

This role requires a dynamic, well-rounded team player with the ability to ingest information quickly and pivot when needed, and a keen focus on the “what,” the “so what,” and the “now what.” The role will flex across a variety of mediums with a focus on internal and external content development through writing and design, content marketing, and communications campaign management and measurement. The ideal candidate will blend strategic thinking with pragmatic and efficient execution to create key messages, optimizing content by channel and audience to make an impact.

This position can be based in either Denver or Atlanta and will report into the Senior Director, Global Client Services Communications and Enablement. This is an individual contributor role and requires a skilled communicator with strong business acumen, ability to operate independently, a curiosity to streamline our daily work through technology and GenAI, and an ability to deliver quickly.

RESPONSIBILITIES

• Digital content planning and development, including writing and editing executive presentations, client-facing collateral, articles, social media posts, tear sheets, case studies, videos, graphics, and more for internal and external stakeholders.
• Leverage Visa’s existing brand assets to create content to communicate ideas that inspire, inform, and captivate target audiences.    
• Ability to think strategically and identify key messages to drive clarity on what is changing, who it affects, and what’s in it for the audience across various channels and in a holistic and digestible story.
• Work with broader Client Services stakeholders to define and develop content and digital assets that support our business strategies and key performance indicators. 
• Manage a global editorial calendar and work with key subject matter experts to develop and execute content ideas.  
• Monitor progress and evaluate success using a data-driven approach, while continually improving processes to increase efficiency and impact. 
• Stay informed of best practices in communication, change management and the platforms we use to bring innovative ideas to the organization and improve user experience.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
• Prior experience in communications or change management role with a track record of developing and communicating a strategy, building relationships across teams and key stakeholders to achieve business goals.
• Proven ability to develop and execute effective communication strategies.
• Strong writing and visual design skills, with a digital-first approach.
• Experience with content marketing, program management, and measurement.
• Ability to work independently and as part of a team, with a collaborative mindset.
• Proficiency in using technology and generative AI to enhance work processes.
• Hands-on team player with strong organizational and project management skills, with the ability to pivot quickly based on latest developments with a high level of accuracy. You resourcefully overcome unexpected roadblocks and carry a strong sense of accountability.

Preferred Qualifications:

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Experience in financial services, technology, customer service, and/or change management (i.e. Prosci).
• Stellar written and verbal communication skills, including interpersonal and presentation skills.
• Superb PowerPoint slide design and animation skills. Graphic design experience is a strong plus.
• Ability to work effectively in a matrixed environment and with blurry boundaries regarding roles and responsibilities.
• Strength in distilling what matters from what doesn’t to create impactful artifacts. Keen attention to detail, polish and presentation.
• Demonstrates the ability to think collaboratively and creatively, connect the dots, innovate, iterate, drive alignment, and has a passion for excellence.
• Ability to critically analyze and assess data to derive actionable insights.
• Uses growth mindset to learn from past experiences, seeking feedback, and applying it to the next iteration.
• Strong process orientation, organized and methodical in approach, always looking to set things up in a streamlined, standardized, and scalable way.
• Self-motivated, strong curiosity, and minimal need for direction.
• Comfortable using Adobe Creative Suite, Microsoft Suite and Generative AI tools.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 105,900 to 153,550 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.