Client Care Benefits Analyst

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Client Care Benefits Analyst will support the day-to-day activities of Visa's benefit programs for Colombia. The ideal candidate will possess in-depth knowledge of benefits project management, administration and compliance. This individual will collaborate closely with other members of the Benefits team, along with members of other HR areas, Finance, Legal, Compliance, Technical Governance and Corporate Services. They will also work closely with our third-party administrators and consultants.

Responsibilities include:

• Supporting the various benefit plans offered to employees in the Colombia (e.g., medical, dental, vision, life, wellness, education reimbursement, etc.)

• Demonstrating strong project management skills: Providing program owners with proactive support and on-time deliverables

• Providing accurate and timely operational support, including data reconciliation with payroll and benefit administrators and payment of invoices from third party benefit providers

• Identifying ways to continuously improve operational processes including but not limited to the activities listed above

• Collaborating with the People Solutions team, equipping them to respond to employee inquiries and conducting ongoing benefit plan education

• Developing content for benefits communications and maintaining benefit plan web content

• Resolving escalated employee issues promptly and effectively

• Building and maintaining successful relationships with benefits vendors and brokers

• Assisting in benefits benchmarking exercise as needed

• Supporting the set-up of new countries’ benefits administration process, as needed

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications:
•2 or more years of work experience with a Bachelor’s Degree or an Advanced
Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications:
•3 - 5 years of work experience with a Bachelor’s Degree or more than 2 years of
work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
•Knowledge of Colombian labor law
•Bilingual (Spanish and English)
•Strong analytic and risk analysis skills
•High degree of flexibility and ability to effectively deal with ambiguity
•Strong written, verbal, and problem-solving skills
•Strong project management skills
•Strong attention to detail
•Desire to work with others in a team atmosphere
•Ability to produce in a fast-paced working environment
•Proficiency with Word, Excel, experience with Workday a plus
•Knowledge benefits management tools (e.g. from Mercer/AON/WTW) highly
desirable

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.