Analyst, Analytics & Insights Delivery

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Global Business Optimisation team has a simple mission: we turn massive amounts of data into actionable insights that drive business value. Our analytic consultants and data analysts work with Visa’s clients, partners, and staff to improve portfolio performance, program profitability, and cardholder experiences. By coupling in-depth analysis of cardholder behaviour with Visa’s world-class products, digital offerings, and marketing capabilities, we ensure our clients’ programs operate at their peak potential and that cardholders have seamless commerce experiences in both the physical and digital world.

As part of the Client Services organisation, this role will take ownership of this vision and deliver with excellence for our organisation and our clients. The successful candidate will use strong big data and analytical skills, contextual business sense, and a creative flair to solve real-world business challenges for Visa issuing banks, acquirers, merchants, and processors. In addition, your analytic expertise will directly impact the strategic direction of the organisation and how we deliver value from our data assets.

The successful candidate will be a key member in Global Business Optimisation, within Client Services, supporting all aspects of improving and optimising payment success, including but not exclusive to authentication and authorisation. Responsible for building and deploying a single source of truth on insights, facts, and reporting related to the Visa Europe Regions payment processing.

Responsibilities

• Assist other team members in deriving analytic insights on client performance and deliver findings to external and internal stakeholders, by proactively advising on how to improve performance.
• Formulate and source necessary datasets from internal tools and platforms, rendering insights in compelling presentations and visualizations.
• Create and present analytic deliverables to external Visa clients, colleagues in the analytics team, and other internal stakeholders with varying degrees of analytical and technical expertise.
• Develop specific knowledge on authentication and/or authorisation, with active monitoring and client meetings to help them improve and optimise performance.
• Identify and understand the root cause of problems, define analytical objectives, and formalise data requirements for various types of analyses.
• Combine and analyse disparate data sources and derive insights in a Big Data environment.
• Work with a pan-European team located in multiple locations and contribute to global projects.
• Proactively facilitate the overall analytic delivery strategy for the organisation.
• Compare client performance against industry best practices to identify performance and/or profitability improvement opportunities.
• Present complex data and content to clients in an accurate, understandable, and engaging manner, considering stakeholders' varying degrees of analytical and technical expertise by translating analysis and insights into stakeholder & client language.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

2+ years of working experience in a corporate environment.
Visa experience or knowledge of the payments industry is highly preferable.
Knowledge of the Authorisation/ Authentication process is highly preferable.
Strong verbal, written, and interpersonal skills required.
Proven client presentation skills.
Proactive, curious, problem solver with experience of being a self-starter and a willingness to learn.
Experience working in data analysis and/or insight delivery with a proven record of creating business value from data.
Basic level of manipulating data from a variety of sources - Big data skills (Hadoop, Hive, Spark) and/or SQL skills is an advantage.
Experience visualizing data with tools such as Tableau or Power BI.
Must be proficient in all MS Office applications with advanced Excel spreadsheet skills.
Excellent spoken and written command of English.
Knowledge of additional European language(s) is an advantage.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.