The Senior Customer Success Manager is responsible for ensuring the success of a portfolio that includes some of Vimeo’s largest customers. As Success Managers, we bring Vimeo's innovations and capabilities to customers and match them to our customers' business goals, driving greater business value and executive alignment between Vimeo and the customer. You're a trusted advisor to our largest customers, providing best practice in areas such as adoption, business outcomes and feature usage. The end result is increased customer happiness, retention and growing Vimeo’s footprint.

What you’ll do:

• Agree on business objectives and goals with customers to build measurable success plans to deliver return on investment

Skills and knowledge you should possess:

• 5+ years of customer success experience, preferably within a SaaS, media, or consulting organisation


• Proven record of identifying customer needs and successfully implementing long-term technology solutions


• Ability to multi-task across multiple projects and internal partners


• Excellent interpersonal skills both with customers and within an organisation


• Consistent track record of defining and carrying out key performance indicators


• Proactive interest to increase customer satisfaction and deepening customer relationships


• Bachelor's degree required

Bonus points for:

• Fluency in an additional language - preferably French, German or Spanish


• Knowledge of online video technologies or live streaming technologies