Overview & Responsibilities:

The Order to Cash Collection Analyst is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems, and reducing accounts receivable delinquency.

Responsibilities include but are not limited to:

• Oversee and manage a Digital Collections portfolio of approx. $100M -includes actively resolving discrepancies & translating to cash.
• Performing follow-ups on accounts with significant aging or past due amounts.
• Supporting customer's ad-hoc requests (statement of accounts, invoice copies, backup documentation, accounts reconciliations, etc.)
• Investigate and resolve customer disputes/issues by working with Client Services, Sales Teams, and other departments, as needed.
• Ability to work closely with the Billing Analyst on invoices that need to be re-billed.
• Meeting individual cash collection targets (Aging, DSO, % of Overdue, etc.)
• Providing immediate escalation of any concerns such as changes in the customers payment trends.
• Assists in A/R related special projects including unapplied cash reconciliations, trends, discrepant reports, and accounts at risk.
• Supporting the Cash Application team in the account reconciliation process (addressing cash application issues and following-up with customers on missing documentation & remittances).
• Review Credit Applications from Clients applying for credit.
• Perform credit line evaluation, monitor payment patterns, and order review.
• Set up credit files and send applications to outside payment vetting service.
• Assist the collection team on collection issues such as providing contact info.
• Prepare digital refund requests.
• Work with management to provide accurate cash forecast models.
• Other duties as assigned by management.
• Reconcile accounts on a timely basis by quickly and consistently following up on unidentified cash receipts and credits.
• Support OTC Projects like sending a Discrepant Report to Sales, updating Check Expected Report, and Reconciling Aged Transactions.

• 3+ years of relevant working experience in a similar role.
• General knowledge of accounting principles.
• Strong detail-orientation with a penchant for data accuracy.
• Strong knowledge of Microsoft Excel & Word.
• Strong Analytical and problem-solving skills.
• Self-motivator and innovative.
• Excellent communication and presentation skills with ability to create and deliver findings, presentations, and reports to senior management.
• Exemplary relationship builder who is consultative in nature and able to quickly form partnerships with colleagues and customers.
• Ability to operate in a fast-paced environment and meet critical deadlines.

• Experience in Oracle
• Experience in the online entertainment industry a plus!