Vanguard Workplace Solutions Vendor Management Office (VMO) is part of Workplace Solutions SPO (Strategy, Partnership and Operations) and manages critical 3rd Party Relationship with Infosys, Ascensus, Candidly, HealthEquity, and other critical vendors. We create organizational efficiencies by centralizing vendor oversight activities and enabling engagement leads to focus on product/service delivery for our clients. VMO is responsible to develop and execute vendor oversight, ensure TPRM policy compliance, support internal audit, facilitate zero-day events, and helps navigate incident management.
Responsibilities:
- Establishes and maintains vendor relationships, helps negotiate favorable pricing in partnership with ESM, reports on vendor performance, reviews SOC reports, oversees vendor risk, manages incidents, and helps offboard if needed.
- Leads the management of vendor relationships of moderate to high scope and complexity. Maintains active and positive relationships with designated points of contact with key vendors in order to discuss, resolve, or escalate risk and performance related issues.
- Leads the monitoring of post contract performance of the vendor based on performance across major risk domains and make change recommendations.
- Conducts reviews of vendor invoices relative to their compliance with agreed contract terms prior to their release for payment.
- Develops and maintains strong internal and external relationships in order to manage cross-departmental and cross-divisional projects (such as 3rd Party Risk Governance, Data Defense escalations, 3PS Collaboration, Client RFPs, TPRM Hub and Spoke collaboration) and coordinates the resolution of operational problems and issues for assigned critical vendors.
- Participates in special projects and performs other duties as assigned.
- A good candidate for this role is not afraid of challenging the status quo, willing to build subject matter knowledge, and is driven to deliver an end-to-end solution to the problems encountered by the team.
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What it takes:
- Five years related work experience. Three years' experience in vendor management preferred.
- Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
- Experience with contracting and vendor lifecycle management required.
- Strong project and change management experience.
- A proven ability to manage cross-divisional projects a plus.
- Executive presence and confidence presenting to senior-level stakeholders
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
At Vanguard, we don't just have a mission-we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
Our commitment to diversity, equity, and inclusion
Vanguard's commitment to diversity, equity, and inclusion (DEI) is central to our ability to deliver on our mission. We aspire to create a work environment that is inclusive, equitable, and diverse-one that enables our employees, whom we call crew, to thrive and bring their best selves to work every day on behalf of our clients.
Cultivating DEI lifts our entire organization, and everyone shares accountability for our progress-from our senior leaders who lay the foundation and set the example for inclusive behaviors to crew who are growing in their personal DEI learning experiences.
Together, we're on a mission. We are fueled by the value of diverse voices and connected through friendships and a culture of care-for our clients, our communities, and each other.
Vanguard's DEI journey has no finish line. Our commitment is enduring, and we remain focused on the path ahead. To learn more about Vanguard goals and progress toward DEI, download our Diversity, Equity, and Inclusion Report .
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.