Core Responsibilities
1. Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
2. Provides strategy and direction to supervisors and crew focused on resource planning & scheduling needs. Reviews and audits overall unit forecasting and planning processes.
3. Makes recommendations and decisions regarding staffing strategies based on skillsets, work routing strategies, reporting and ongoing monitoring of daily department/sub-division activities.
4. Coordinates sharing of resources across business units and departments. Reports on utilization of resources and service delivery. Analyzes data for trends and makes recommendations for improvement based on their impact to staffing requirements. Assesses whether market or Vanguard events have long-lasting implications which require a strategic solution or if the impact is short-term, requiring tactical solution.
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5. Analyzes and recommends improvements to workflows and processes across Vanguard departments. Negotiates resolution to understaffing situations on a day-to-day basis and offers alternatives for maximizing the benefit of excess staffing periods.
6. Develops and implements staffing and operational plans, including contingency and disaster recovery planning. Participates in the development of short and long range goals for the department.
7. Participates in special projects and performs other duties as assigned.
Qualifications
- Minimum of five years related work experience, with at least two years of operations experience. Supervisory experience preferred.
- Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
At Vanguard, we don't just have a mission-we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
Our commitment to diversity, equity, and inclusion
Vanguard's commitment to diversity, equity, and inclusion (DEI) is central to our ability to deliver on our mission. We aspire to create a work environment that is inclusive, equitable, and diverse-one that enables our employees, whom we call crew, to thrive and bring their best selves to work every day on behalf of our clients.
Cultivating DEI lifts our entire organization, and everyone shares accountability for our progress-from our senior leaders who lay the foundation and set the example for inclusive behaviors to crew who are growing in their personal DEI learning experiences.
Together, we're on a mission. We are fueled by the value of diverse voices and connected through friendships and a culture of care-for our clients, our communities, and each other.
Vanguard's DEI journey has no finish line. Our commitment is enduring, and we remain focused on the path ahead. To learn more about Vanguard goals and progress toward DEI, download our Diversity, Equity, and Inclusion Report .
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.