Leads the strategic vision and roadmap for a digital product, demonstrating a understanding of the digital product(s) and associated business areas. Digital products often have divisional implications.
The Product Manager will work closely with our technical partners to oversee Agile scrum teams, in the development of the Plan Sponsor experience, an intelligent platform that integrates Vanguard's expertise with industry-leading technology, changing the way Plan Sponsors deliver world-class retirement outcomes for participants. As part of this role, you will have the opportunity to work with our Client Experience Owners, UX and Senior Product Manager to manage the development and delivery of critical features to realize the product vision.
Want more jobs like this?
Get jobs in Malvern, PA delivered to your inbox every week.
In this role you will
- Ensure outcomes are aligned with CX objectives and provide strong product management principles with a relentless focus on client needs.
- Provides product management services on a product, applying functional expertise to improve product results.
- Collaborates with cross-functional teams and Client Experience Owners to create best practices that drive significant change to the client experience digital platforms.
- Coaches' product teams towards best practices and learnings.
- Partners with stakeholders to resolve production and implementation issues in a timely manner and supports/drives escalations where required to enable rapid delivery.
- Leads the planning, development, and implementation of a new product. Works closely with Client Experience Owners and UX to define and analyzes markets, develop detailed product features and requirements, and create a product roadmap to realize the final vision.
- Employs a variety of qualitative and quantitative analysis techniques to continually improve the user experience.
Story Readiness and Acceptance Criteria (GWT's)
- Document the requirements for key functions, deconstructing the epic into actionable user stories in JIRA/Confluence.
- Develop feature acceptance criteria for each of the stories and get them ready for Agile scrum teams.
- Work with UX/UI to create or update designs for upcoming sprints.
Product Backlog Management
- Translate product roadmap into product backlog - Liaise with the Senior Product Manager to ensure that the strategic intent of any solution that is developed meets both the client and business goals.
- Manage product backlog - Manage, adjust for risk, and prioritize product backlog with the focus on execution for at-least 3 sprints. Ensure that work items are sequenced according to priorities set by the Senior Product Manager.
- Backlog refinement - Lead backlog refinement to deconstruct, refine and estimate story size, add acceptance criteria, and enable long term technical planning.
- Product Health - Manage and prioritize defects, technical enhancements along with product features to maintain holistic product health.
Daily Scrum Activities
- Be available for the team in all scrum ceremonies meetings including standups, retrospectives, and sprint reviews.
- Answer questions from developers and clarify acceptance criteria. Be available to any member of the scrum team, at any time, to answer any question related to the team's current commitments.
- Work with scrum team managers to maintain a continuous velocity stream, ensure quality, eliminate escaped defects, and motivate the team.
Miscellaneous
- Ensure digital platform standards are adhered to.
- Managing feedback loop with Client Experience Owners and Senior Product Managers
- Help in case resources fall short, e.g. for testing.
- Collaborate with Senior Product Managers for feature KPI's and aligning them to the digital platform KPI's.
- Collaborate with Senior Product Managers for feature analytics allowing product teams to understand usage, insights, and enhancement opportunities.
- Managing dependencies within the team (client and backend)
- Support UAT (User Acceptance Testing)
What it takes
Qualifications:
- Minimum of three years related work experience. Digital Product Management Experience preferred. Financial Services or function-specific experience preferred.
- Undergraduate degree or equivalent combination of training and experience.
- Ability to support testing and elevations during off-hours and weekends.
- Ability to work in a fast pace ambiguous environment.
Preferred:
- Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred.
- Demonstrated ability to achieve results while working in cross-functional environment.
- Demonstrated experience with facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
- Demonstrated experience implementing and executing Agile principles with strong digital and technical skills.
- Demonstrated experience and deep understanding of user experience best practices.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
At Vanguard, we don't just have a mission-we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
Our commitment to diversity, equity, and inclusion
Vanguard's commitment to diversity, equity, and inclusion (DEI) is central to our ability to deliver on our mission. We aspire to create a work environment that is inclusive, equitable, and diverse-one that enables our employees, whom we call crew, to thrive and bring their best selves to work every day on behalf of our clients.
Cultivating DEI lifts our entire organization, and everyone shares accountability for our progress-from our senior leaders who lay the foundation and set the example for inclusive behaviors to crew who are growing in their personal DEI learning experiences.
Together, we're on a mission. We are fueled by the value of diverse voices and connected through friendships and a culture of care-for our clients, our communities, and each other.
Vanguard's DEI journey has no finish line. Our commitment is enduring, and we remain focused on the path ahead. To learn more about Vanguard goals and progress toward DEI, download our Diversity, Equity, and Inclusion Report .
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.