As part of Enterprise Risk Management, this role is responsible for ensuring Vanguard Australia remains resilient during disruptions to critical operations. Working closely with the Senior Manager, Operational Resilience, you will be responsible for implementing, managing, and reporting on business resilience initiatives, including those related to critical operations. This role requires a combination of strong stakeholder engagement skills, technical expertise, and the ability to influence and drive outcomes. Your efforts will help to ensure that Vanguard Australia can withstand operational risks and maintain resilience during disruptions.
Additionally, this role is responsible for ensuring Vanguard Super's compliance with APRA Prudential Standard CPS 230 Operational Risk Management. You will also contribute to fostering a more operationally resilient culture within Vanguard Australia. The role involves close collaboration with critical operation owners, technical SMEs such as IT, the Office of the Superannuation Trustee, and other business areas to support Vanguard Australia with the oversight of operational risk profiles and the resilience of critical operations.
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About Vanguard
More than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower costs. Evidently, it was as bold as it was brilliant. To this day, Vanguard Group still has no external shareholders. That means no share prices to protect, and no profits to generate for outside owners.
Today, Vanguard is one of the world's largest investment management companies, serving more than 50 million investors worldwide. For more than 25 years Vanguard Australia has been supporting individual investors, financial advisers, and superannuation members to achieve their long-term financial goals.
Core Responsibilities
- Work with business stakeholders to proactively identify and manage operational resiliency risks, issues and events. When these issues and events occur, responsible for tracking and driving business to resolution.
- Facilitate the ongoing maintenance of Vanguard Australia's operational and critical operation risk profiles in alignment with Business Continuity and Enterprise Risk Frameworks.
- Monitoring the effectiveness of operational risk management activities and reporting on operational risk exposures.
- Support and facilitate the Vanguard Australia Operational Resilience Forum to enable the business to oversee and manage operational risks effectively and fulfil their obligations in line with CPS 230 requirements.
- Maintain strong relationships with stakeholders across Vanguard Super and Vanguard Investments Australia to embed operational resiliency culture.
- Responsible for assisting to implement key operational risk and resiliency concepts across the business.
- Conduct regular testing of resilience plans and frameworks, and implement improvements based on test results and lessons learned.
- Develop and deliver training programs to enhance awareness and understanding of operational resilience across Vanguard Australia.
- Collaborating with business stakeholders to develop and implement effective resilience strategies including managing critical operations and business processes to ensure our organisation's ability to prevent, adapt, respond to, recover, and learn from operational disruptions.
- Prepare reporting for senior stakeholders including the Vanguard Australia Operational Resilience Forum and board committees on on critical operations resilience posture
- Support VSPL's compliance with CPS230 Operational Risk Management.
Qualifications
- Minimum of six years related work experience.
- Undergraduate degree or equivalent combination of training and experience.
- Experience working within superannuation or financial services more broadly, and or large, complex, cross functional organisations.
- Proven track record of collaborating with business stakeholders to develop and implement effective risk management strategies.
- An interest in operational risk management and business resilience.
- Ability to operationalise risk and resilience concepts.
- Demonstrated expertise in developing and maintaining operational risk management policies, processes, procedures and delivering training.
- Excellent communication, interpersonal, and organisational skills.
- A demonstrated ability to take initiative, work independently and drive analytical solutions.
- Working knowledge of Excel, Word, PowerPoint, and Visio. Knowledge of GRC systems preferred.
Inclusion Statement
Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: "Do the right thing."
We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values.
When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.
Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.