Operational Excellence Leader

Vanguard has an exciting opportunity for a leader of the Enterprise Investment Services (EIS) team that drives strategic initiatives and operational excellence.

This role offers a unique opportunity to gain exposure to senior leaders, allowing you to build and manage effective relationships with key stakeholders and internal clients. Join a collaborative, mission-oriented, and fast-paced environment where your work will have a meaningful impact on a global organization with over 700 crew members.

About the role
As the Leader of the EIS Business Acceleration team, you will lead a talented team of Process Improvement and Strategy Analysts. Your mission will be to enable and accelerate the maturity of our business, leveraging the Vanguard Management System (VMS) to drive operational excellence in EIS. Additionally, this role will be responsible for setting the strategy and execution of EIS' Health of the Business dashboards, and opportunities to lean into other EIS Key Results.

• Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
• Oversees development and application of divisional process definition, improvement, and design strategy to identify, analyze, and improve business processes to improve quality, reduce costs, increase efficiencies/productivity, increase customer satisfaction, etc.
• Concatenates process improvement data and uses key metrics to measure outcomes on the most complex initiatives.
• Leads initiatives from inception through implementation ensuring deadlines are met. Defines scope and requirements, establishes timeline, and ensures timely completion of deliverables.
• Leads development of documentation to support analysis and improvement including business requirements, functional specifications, process maps, and gap/problem analyses.
• Develops and manages effective working relationships with internal clients (primarily senior leaders) and key stakeholders.
• Develops training and/or change management materials and activities to support new processes and procedures, and to support the enterprise-wide adoption of process improvement methodologies. Serves as an escalation point for teams to identify and remove impediments.
• Coordinates follow-up meetings for project teams using process improvement tools to ensure work is completed and improvements are maintained. Plans and implements quality assurance and compliance processes.
• Leverages technical expertise to coach other process improvement crew through complex initiatives. Develops coaching methods to lead teams in using and sharing data to improve outcomes, delivery, and organizational support.
• Participates in special projects and performs other duties as assigned.

• Minimum of eight years related work experience with progressive responsibility required. Supervisory experience preferred.
• Undergraduate degree or an equivalent combination of training and experience required. Graduate degree preferred.
• Process improvement certification (i.e. McKinsey Lean training, Six Sigma certification) preferred.