Global Risk and Security (GR&S) at Vanguard enables business strategy, protects client and Vanguard interests (e.g., assets and data), and stewards a strong risk culture. Our teams leverage enterprise-wide insights, deep expertise, and trusted advice so that across Vanguard leaders and crew drive faster, stronger, risk-informed decisions.
Within GR&S, the Enterprise Security and Fraud (ES&F) sub-division is responsible for the global protection of Vanguard crew, property, data, and client assets. We are the trusted advisors that protect the pride of Vanguard with state-of-the-art security and fraud capabilities. We are a world-class destination of highly engaged, passionate, and diverse talent expected to continuously learn and develop in an ever-changing security landscape.
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Our crew are our greatest resource - by joining our team you will build collaborative long-term relationships and enjoy a suite of benefits that includes comprehensive health and wellness care, work-life balance, and an investment in your future at its core.
IT Delivery Manager will manage the strategic and tactical direction of Vanguard's Customer Identity and Access Management (CIAM) program. You will own the process, execution, and implementation of all CIAM projects and be responsible for driving the evolution of CIAM at Vanguard. Managing operations to ensure the API Gateway is efficiently and securely managed, delivering consistent service to support business goals and enhancing the efficiency and security of API management.
This role is responsible for building and continually evolving a strong team that drive the constant growth and improvement of our global CIAM model. Partner with other departments to provide strategic roadmaps and ensure teams are working towards an aligned vision of customer experience.
Core Responsibilities
1. Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
2. Responsible for delivering software releases relating to the product for the business units. Works with business clients to determine scope, and develops environmental requirements for each project.
3. Works closely with management to develop and implement staffing and operational plans. Participates in the development of short and long term department goals. Monitors and reports on service delivery metrics and overall performance.
4. Develops and implements changes to department policies and procedures to meet changing business needs and to achieve department objectives. Identifies opportunities for continuous improvement.
5. Leads quality initiatives to improve the delivery of service levels. Works with senior management in the planning, development, and execution of short and long range goals.
6. Presents status, metrics, and department initiatives at meetings with management and project peers. Maintains relationships with technical teams, IT, and business partners.
7. Participates in the development of the department budget. Reviews expenses and ensures department operates within budgetary guidelines.
8. Ensures staff complies with information technology and information security policies and procedures and verifies that deliverables meet requirements.
9. Participates in special projects and performs other duties as assigned.
Additional Job Responsibilities:
- Act as an executor and the visionary force behind the technical solution.
- Drive the team's engineering practices in test driven development, continuous integration, and automated deployment.
- Works closely with all team members to create a modular, scalable solution that addresses/incorporates future architectural changes and designs.
- Actively coaches and upscales the team
- Manage vendor products like CA API Gateway, Kong and modern/legacy authentication and authorization services.
Qualifications
- Minimum of eight years related work experience, with at least five years of project management experience.
- Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
At Vanguard, we don't just have a mission-we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.