Responsible for identifying, assessing, and mitigating risks associated with the organisation's operations and ensuring vendors remain accountable for maintaining high standards. Influences operational strategy and plays a critical role in strengthening our resilience.
Operational risk:
- Develop and implement an operational risk management and control framework.
- Identify, assess, and monitor prospective and materialised operational risks across the UK Personal Investor platform. Report on risk insights and trends.
- Develop and drive implementation of risk mitigation strategies and controls.
- Collaborate with Oversight teams to ensure effective risk management practices and controls are in place.
- Provide training and awareness programs on operational risk management.
- Lead and coordinate Operational Risk input into RCSAs and ICARAs.
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Third party risk:
- Manage relationships with operational third-party vendors.
- Maintain strong internal control frameworks for vendor performance, cost management, risk assessments, and service governance.
- Partner with internal stakeholders to ensure vendor service arrangements meet regulatory and enterprise standards.
- Prepare documentation of operational models for regulators and independent auditors.
- Lead development, implementation, and maintenance of vendor performance dashboards, management reports and executive summaries.
- Coordinate and support the development and execution of Third-Party assessments. Build strong working relationships with key internal and external stakeholders. Identify, propose, and deliver resolutions for gaps.
Operational Resilience:
- Develop and implement strategies to enhance the business's operational resilience.
- Identify critical business services and processes and assess their vulnerability to disruptions.
- Work with IT and other departments to ensure robust workarounds are in place.
- Monitor and report on operational resilience metrics and performance.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.