Do you, or a colleague in your network, have a passion for working directly with clients and impacting Vanguard's mission? Are you ready to challenge yourself with impactful work that will contribute to the long-term success of participants? Do you want to work in a collaborative environment where you will consult with plan sponsors to provide client-focused recommendations for a book of business?
Strategic Retirement Consulting's Participant Engagement Consulting team is looking for a Communication Consultant. The role will provide opportunities to:
- Consult with, motivate, and influence clients to drive positive outcomes by using data and thought leadership to identify key opportunities while demonstrating a deep knowledge of the Participant Experience, Vanguard solutions, and the plan sponsor's unique needs.
- Develop strategies that balance the needs of the client, participant, and business and oversee the implementation and measurement of the strategies.
- Present the Strategic Retirement Consulting value story to Vanguard clients and sales prospects.
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The ideal candidate will…
- Be consultative and influential with plan sponsors and internal stakeholders to drive positive outcomes.
- Have a passion for working with external clients (including retirement plan sponsors, consultants, and vendors) and excellent relationship management skills.
- Have the ability to interpret data and to define and measure results.
- Be a strategic thinker who can problem solve while managing multiple priorities through strong judgement and time management skills.
Responsibilities
- Provide consultation to address business area's external client communication needs. Develop cohesive plans for communicating initiatives and events that are aligned to business outcomes. Assess and maximize impact on target external client audience.
- Partner with business area to ensure needs are addressed, various solutions are identified, and delivery of expectations is within scope and capacity.
- Determine cost effective means to execute key external client communication deliverables. Create content that is clear, engaging, and concise. Capture key metrics and measures the effectiveness of external client communication solutions. Identify trends for future application.
- Apply Vanguard's style, usage, and brand standards to ensure consistency.
- Identify areas for improvement to enhance the effectiveness of communications and its ability to execute on business objectives.
- Participate in special projects and perform other duties as assigned.
Qualifications:
- Minimum five years related work experience, with strong client facing experience and executive presence (B2B preferred).
- Strong ability to consult with clients and influence thinking, strong strategic and conceptual thinking, relationship building and stakeholder management skills.
- Experience/familiarity with the 401(k) recordkeeping business preferred
- Undergraduate degree or equivalent combination of training and experience.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
We are Vanguard. Together, we're changing the way the world invests.
For us, investing doesn't just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose - and that's how we've become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.
We want to make success accessible to everyone. This is our opportunity. Let's make it count.
Inclusion Statement
Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: "Do the right thing."
We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values.
When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.
Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.